ArticleBMC health services research2021
"There's a huge benefit just to know that someone cares:" a qualitative examination of rural veterans' experiences with TelePain.
Article in BMC health services research, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers, 1 of them a synthesis that pooled it.
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Who cites it
8 citing papers in PubMed, 1 synthesis or guideline pooled it, 16 citations in OpenAlex.
- Lessons Learned About Digital Health Tool Acceptability Among Rural Older Adults: Systematic Review Guided by the Technology Acceptance Model.JMIR aging · 2026Pooled it
- Guidance for simultaneous treatment of chronic pain and PTSD: a Delphi study.Journal of behavioral medicine · 2026Article
- Reaching rural veterans: Applying mind-body skills for pain using a whole health telehealth intervention: The RAMP pilot study.Contemporary clinical trials · 2026Article
- Targeting chronic pain care to rural women veterans: A feasibility pilot.Psychological services · 2026Article
- Evaluating spoke facilitation costs of implementing TelePain in the Veterans Health Administration.Implementation science communications · 2025Article
- Continuity of pain clinic care among rural and urban veterans.The Journal of rural health : official journal of the American Rural Health Association and the National Rural Health Care Association · 2025Article
- Whole Health coaching to rural Veterans through telehealth: Advantages, gaps, and opportunities.Frontiers in public health · 2023Article
- Refining the Implementation of a Hub-and-Spoke Model for TelePain Through Qualitative Inquiry.Journal of technology in behavioral science · 2022Article
Corrections and comments
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Authors and funding
4 authors at 2 institutions in 1 country.
Funding
Abstract
backgroundVeterans in the United States are at an increased risk of chronic pain and have higher reported pain prevalence and severity than nonveterans. This qualitative study aims to examine veterans' perspectives on the acceptability of receiving pain care through TelePain, a telehealth program implemented by the Veterans Health Administration (VA) that offers specialty pain care to rural veterans in their homes or in a video conferencing room at a nearby outpatient clinic.
methodsThe VA electronic health record was used to identify patients who were referred to TelePain from rural clinics located in Washington, Oregon, and Alaska between 12/01/2019 and 03/31/2020. The study team completed 16 semi-structured interviews with rural veterans about their experiences with TelePain. After interview transcripts were recorded digitally and transcribed, Atlas.ti was used to organize data and facilitate qualitative coding. Interview transcripts were analyzed using thematic analysis.
resultsVeterans reported general satisfaction with receiving pain care through telehealth and valued having supportive, knowledgeable providers who provided useful information and resources. In addition, veterans appreciated the convenience of telehealth. Barriers to care included problems with program follow-up, negative perceptions of mental health care for pain, and preference for in-person care. Although some patients suggested that telehealth audio and video could be improved, most patients did not have any significant problems with telehealth technology.
conclusionsIn this sample of rural veterans who used TelePain, many reported satisfaction with the program and positive experiences with providers. Targets for quality improvement include streamlining the program's referral and scheduling process and improving patient motivation to engage in psychological pain treatments. Results indicate that delivering pain services over telehealth is an acceptable modality for this patient population.
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