ArticleGovernment information quarterly2021
Citizens' trust in government as a function of good governance and government agency's provision of quality information on social media during COVID-19.
Article in Government information quarterly, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 34 papers.
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Who cites it
34 citing papers in PubMed.
- Trust in Cancer Information Sources and Awareness of Human Papillomavirus as a Cause of Cervical Cancer Among US Adults.JAMA network open · 2026Article
- Awareness of and Satisfaction with Governmental COVID-19 Support Among Foreign Residents in Japan: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2026Article
- Regional and temporal patterns of partisan polarization during the COVID-19 pandemic in the United States and Canada.PloS one · 2026Article
- Public Medical Appeals and Government Online Responses: Big Data Analysis Based on Chinese Digital Governance Platforms.Journal of medical Internet research · 2025Article
- Social media crisis communication and public engagement during COVID-19 analyzing public health and news media organizations' tweeting strategies.Scientific reports · 2025Article
- Decision-making under epistemic, strategic and institutional uncertainty during COVID-19: findings from a six-country empirical study.BMJ global health · 2025Article
- Article
- Attribution or empathy? A study on the public opinion response framework of government social media-a qualitative comparative analysis of 21 public opinion incidents.Frontiers in psychology · 2025Article
- Identifying determinants for promoting public engagement via Chinese E-government TikTok in public health emergencies.PloS one · 2025Article
- Understanding the rationales and information environments for early, late, and nonadopters of the COVID-19 vaccine.NPJ vaccines · 2024Article
- The research on the impact of industry governance on trust after group product-harm crisis.Heliyon · 2024Article
- Perceived social fairness and trust in government serially mediate the effect of governance quality on subjective well-being.Scientific reports · 2024Article
- COVID-19 health information system assessments in eight European countries: identified gaps, best practices and recommendations.European journal of public health · 2024Article
- The impact of social cohesion and risk communication on excess mortality due to COVID-19 in 213 countries: a retrospective analysis.BMC public health · 2024Article
- Global Mapping and Visualization Analysis of One Health Knowledge in the COVID-19 Context.Environmental health insights · 2024Article
- Article
- Impact of Social Media Usage on Users' COVID-19 Protective Behavior: Survey Study in Indonesia.JMIR formative research · 2023Article
- Lockdown, information quality, and political trust: An empirical study of the Shanghai lockdown under COVID-19.International review of administrative sciences · 2023Article
- The approaching pilot for One Health governance index.Infectious diseases of poverty · 2023Article
- A simulation of increasing rice price toward the disparity of income distribution: An evidence from Indonesia.Heliyon · 2023Article
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Authors and funding
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Abstract
Evidence from literature reveals that good governance practices influence citizens' attitudes and behaviours towards the government. Therefore, grounded on the good governance theory, the current study aimed to empirically examine how good governance practices promote public trust with the underlying mechanism of perceived government response on COVID-19 (PGRC) and moderating role of government agency's provision of quality information on social media (GQS). The data was collected from 491 followers of the Facebook account, Instagram, and Twitter pages of a government news agency, i.e., Associated Press of Pakistan and were analyzed using measurement and structural model by employing SmartPls 3.3.0. The results revealed a direct and indirect association of good governance practices with the public's trust in government via PGRC as mediator. Likewise, results showed that GQS interacts with PGRC and augments public trust in government. This study tried to contribute to the body of knowledge while addressing the gap related to the dearth of literature regarding government use of ICT during the COVID-19 pandemic to harvest benefits from social media while communicating with citizens on a larger scale. Moreover, the current study offers valuable practical and strategical recommendations to agencies and policymakers.
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