ArticleSuicide & life-threatening behavior2021
How the helping process unfolds for clients in suicidal crises: Linking helping-style trajectories with outcomes in online crisis chats.
Article in Suicide & life-threatening behavior, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
2 citing papers in PubMed, 5 citations in OpenAlex.
- Effects of the Canadian Suicide Prevention Service's Text Interventions on Texters' Emotions, Distress Relief, Perceived Abilities, and Practices Associated With Better Outcomes.Suicide & life-threatening behavior · 2025Article
- How the helping process unfolds for clients in suicidal crises: Linking helping-style trajectories with outcomes in online crisis chats.Suicide & life-threatening behavior · 2021Article
Corrections and comments
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Authors and funding
6 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesCrisis counselors' active listening and collaborative problem-solving helping styles have been associated with outcomes for clients in suicidal crises. These associations have been based on static conceptualizations of helping (i.e., helping style for the entire session). Our aim was to further understand how the crisis counseling helping process unfolds (i.e., helping trajectory) and helping trajectories' association with clients' outcomes.
methodsOnline crisis chats (N = 269) with suicidal adults were coded for crisis counselors' helping styles (i.e., active listening and collaborative problem-solving) and clients' outcomes (i.e., resolved or unresolved). Each talk-turn was coded for helping style, which were used to examine helping-style trajectories.
resultsGrowth-curve models indicated that helping styles varied over the course of chats and that helping trajectories were different for resolved and unresolved chats. In resolved chats, helping styles moved from primarily active listening to primarily problem-solving-with a deceleration in the middle of chats. In unresolved chats, helping initially moved from primarily active listening to primarily problem-solving, but this trajectory decelerated in the middle of chats and then turned back toward primarily active listening.
conclusionOur findings demonstrate that how the helping process unfolds is related to clients' outcomes. Implications for practice and research are discussed.
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