ArticleInternational journal of environmental research and public health2021
User Requirements Analysis of an Embodied Conversational Agent for Coaching Older Adults to Choose Active and Healthy Ageing Behaviors during the Transition to Retirement: A Cross-National User Centered Design Study.
Article in International journal of environmental research and public health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
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Who cites it
8 citing papers in PubMed.
- Emotional Well-Being Trajectories Before and After Statutory Retirement-Contributions of Social and Health-Related Factors.Scandinavian journal of psychology · 2026Article
- Redefining social support: a scoping review of the effects of digital technologies on the social support of older workers.BMC public health · 2026Article
- Virtual humans in geriatric care: an integrative review.The journals of gerontology. Series A, Biological sciences and medical sciences · 2025Review
- Factors Influencing the Acceptability, Acceptance, and Adoption of Conversational Agents in Health Care: Integrative Review.Journal of medical Internet research · 2023Review
- Conversational Agents and Avatars for Cardiometabolic Risk Factors and Lifestyle-Related Behaviors: Scoping Review.JMIR mHealth and uHealth · 2023Article
- Coaching Robots for Older Seniors: Do They Get What They Expect? Insights from an Austrian Study.International journal of environmental research and public health · 2023Article
- Understanding User Requirements for a Senior-Friendly Mobile Health Application.Geriatrics (Basel, Switzerland) · 2022Article
- Aging Adults' Motivation to Use Embodied Conversational Agents in Instrumental Activities of Daily Living: Results of Latent Profile Analysis.International journal of environmental research and public health · 2022Article
Corrections and comments
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Authors and funding
8 authors.
Funding
Abstract
backgroundRetirement is recognized as a factor influencing the ageing process. Today, virtual health coaching systems can play a pivotal role in supporting older adults' active and healthy ageing. This study wants to answer two research questions: (1) What are the user requirements of a virtual coach (VC) based on an Embodied Conversational Agent (ECA) for motivating older adults in transition to retirement to adopt a healthy lifestyle? (2) How could a VC address the active and healthy ageing dimensions, even during COVID-19 times?
methodsTwo-wave focus-groups with 60 end-users aged 55 and over and 27 follow-up telephone interviews were carried out in Austria, Italy and the Netherlands in 2019-2020. Qualitative data were analysed by way of framework analysis.
resultsEnd-users suggest the VC should motivate older workers and retirees to practice physical activity, maintain social contacts and emotional well-being. The ECA should be reactive, customizable, expressive, sympathetic, not directive nor patronizing, with a pleasant and motivating language. The COVID-19 outbreak increased the users' need for functions boosting community relationships and promoting emotional well-being.
conclusionsthe VC can address the active and healthy ageing paradigm by increasing the chances of doing low-cost healthy activities at any time and in any place.
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