ArticleNursing open2022
Telephone nurses' perceived stress, self-efficacy and empathy in their work with frequent callers.
Article in Nursing open, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed.
- The Transformation of Empathic Care in the Digital Age: A Scoping Review on Digital Empathy from a Nursing Perspective.Healthcare (Basel, Switzerland) · 2026Review
- Concerning the circadian rhythms of prolactin, its secretion timing, and regulation of the affiliative mind.Neuroscience and biobehavioral reviews · 2025Review
- Understanding the experiences of nursing students in the context of telenursing in Saudi Arabia: a cross-sectional study.BMC medical education · 2025Article
- Article
- Spiritual well-being and perceived stress in primary health care nursing professionals.Revista brasileira de enfermagem · 2025Article
- The relationship between clinical nurses' feelings of underqualification and work withdrawal behavior: the multiple mediating roles of self-disgust and self-efficacy.Frontiers in psychology · 2025Article
- Stress and Self-Efficacy in Parents/Caregivers and Oral Health of Individuals with Down Syndrome During the COVID-19 Pandemic: A Cross-Sectional Study.International journal of environmental research and public health · 2024Article
- Stress-induced cortisol response predicts empathy for pain: The role of task-based connectivity between the insula and sensorimotor cortex during acute stress.Neurobiology of stress · 2024Article
- A national survey of rheumatology telephone advice line support in the United Kingdom: frontline perspectives.Rheumatology advances in practice · 2024Article
- One for all or all for one? An integrative review of research on frequent callers.PEC innovation · 2022Article
- Telephone nurses' perceived stress, self-efficacy and empathy in their work with frequent callers.Nursing open · 2022Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
aimTo examine telephone nurses' perceived stress, self-efficacy and empathy in their work with answering calls from frequent callers.
designThe study is a quantitative questionnaire survey study with a comparative design.
methodsTelephone nurses (N = 199) answered a survey containing three instruments: Perceived Stress Scale, General Self-Efficacy Scale and Jefferson's Scale of Empathy. Correlation analysis, multiple regression analysis and analysis of variance were performed to test the research questions.
resultsSignificant negative correlations were found between stress involving calls from FCs and self-efficacy (r = -.238), and significant negative correlations between stress involving calls from frequent callers and empathy (r = -.185). It was further revealed that telephone nurses who had worked less than 30 years scored higher on Jefferson's Scale of empathy than those who had worked more than 30 years, F(1, 183) = 4.98, η
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