ArticleFrontiers in psychology2021
Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty.
Article in Frontiers in psychology, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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Who cites it
7 citing papers in PubMed.
- Loyalty in the time of COVID-19: A review of the literature in tourism destination settings.Frontiers in psychology · 2023Review
- The Relationship Between Parental Satisfaction and Parental Loyalty in Kindergartens: The Mediating Role of Parental Trust and Parental Relationship Commitment.Frontiers in psychology · 2022Article
- The effect of fine service on customer loyalty in rural homestays: The mediating role of customer emotion.Frontiers in psychology · 2022Article
- Service Quality and Customer Satisfaction in the Post Pandemic World: A Study of Saudi Auto Care Industry.Frontiers in psychology · 2022Article
- Modeling the relationship between perceived service quality, tourist satisfaction, and tourists' behavioral intentions amid COVID-19 pandemic: Evidence of yoga tourists' perspectives.Frontiers in psychology · 2022Article
- Factors influencing tourists' shared bicycle loyalty in Hangzhou, China.Frontiers in psychology · 2022Article
- The effects of tourism e-commerce live streaming features on consumer purchase intention: The mediating roles of flow experience and trust.Frontiers in psychology · 2022Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The spread of COVID-19 and large-scale travel restrictions has caused serious damage to the global tourism industry. Tourists pay additional attention to public health services and their health during travel, but studies on tourism public health service quality (TPHSQ) are limited. Therefore, this study aims to define TPHSQ and revise and validate its scale. The result of exploratory factor analysis (EFA) indicates that TPHSQ includes two dimensions "overall environmental image" and "public health facilities and management." And based on 456 valid samples, the relationship among TPHSQ, tourists' trust, satisfaction, and loyalty was validated using the multiple linear regression models. Results revealed the importance of the TPHSQ in improving tourists' satisfaction and recovering their trust and loyalty. These results provided several implications for research, practice, and society that can benefit diverse stakeholders, which could accelerate the recovery of the tourism industry.
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Registered trials
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