ReviewGalen medical journal2020
Factors Influencing User Satisfaction with Information Systems: A Systematic Review.
Review in Galen medical journal, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
16 citing papers in PubMed.
- The Readability of Patient-Facing Information in Public Reporting System: Cross-Sectional Evaluation of the City of Helsinki Website.Online journal of public health informatics · 2026Article
- User-Centered Evaluation of Healthcare Information System Utilization: A Cross-Sectional Study Integrating Acceptance Models.Health science reports · 2026Article
- Unlocking AI Chatbot Potential in Healthcare: Trust-Enhanced DeLone & McLean IS Success Model.Healthcare (Basel, Switzerland) · 2026Article
- Robotic vs. laparoscopic surgery at the operational level: an investigation of surgeons' perspectives.Surgical endoscopy · 2025Article
- Quality and Satisfaction in Health Care: A Case Study of Two Public Hospitals in Trujillo, Peru.International journal of environmental research and public health · 2025Article
- Agile User-Centered Design of a Clinical Research Project Management System in a Pediatric Health Institute.ACI open · 2025Article
- Integrating PICO principles into generative artificial intelligence prompt engineering to enhance information retrieval for medical librarians.Journal of the Medical Library Association : JMLA · 2025Article
- Factors influencing clinician performance post-electronic health record implementation: an empirical analysis in Moroccan hospitals.BMC health services research · 2025Article
- Implementation of an information system for tuberculosis in healthcare facilities in Indonesia: evaluation of its effectiveness and challenges.Archives of public health = Archives belges de sante publique · 2025Article
- Characterizing the Decision-Making Competency of Nurse Managers: A Scoping Review.Journal of nursing management · 2025Article
- Establishing an Evaluation Indicator System for User Satisfaction With Hypertension Management Apps: Combining User-Generated Content and Analytic Hierarchy Process.Journal of medical Internet research · 2024Article
- Usability of an Automated System for Real-Time Monitoring of Shared Decision-Making for Surgery: Mixed Methods Evaluation.JMIR human factors · 2024Article
- Effects of home visiting programmes on community-dwelling older adults with chronic multimorbidity: a scoping review.BMC nursing · 2023Article
- Comparison of usability evaluation methods for a health information system: heuristic evaluation versus cognitive walkthrough method.BMC medical informatics and decision making · 2022Article
- Usability of Emergency Department Information System Based on Users' Viewpoint; a Cross-Sectional Study.Archives of academic emergency medicine · 2022Article
- Development, Implementation, and User Evaluation of COVID-19 Dashboard in a Third-Level Hospital in Iran.Applied clinical informatics · 2021Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
User satisfaction has been considered as the measure of information system effectiveness success. User satisfaction is difficult to define but is considered an evaluation construct. Globally health organizations, particularly hospitals, invest a huge amount of money on information system projects. If hospital information systems (HISs) are to be successful, factors influencing or related to user satisfaction should be taken into account at the time of designing, developing or adopting such systems. The current study aimed to provide a comprehensive review of factors related to user satisfaction with information systems. The researchers systematically searched PubMed, Science Direct, and IEEE electronic databases for articles published from January 1990 to June 2016. A search strategy was developed using a combination of the following keywords: "model," "user satisfaction," "information system," "measurement," "instrument," and " tool." Reported dimensions, factors, and their possible influence on user satisfaction with information systems were extracted from the studies wherever was possible. Overall factors influencing user satisfaction with information systems can be categorized in seven dimensions: Information quality, system quality, vendor support quality, system use, perceived usefulness, user characteristics, and organizational structure & management style. If all these factors are considered properly in the process of developing, designing, implementing, or purchasing information systems, the higher user satisfaction with the system will be likely. Otherwise, it would end up with unsatisfied users that will finally contribute to the system failure.
Indexed as
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.