ArticleInternational journal for equity in health2021
The institutional primary healthcare service quality and patients' experiences in Chinese community health centres: results from the Greater Bay Area study, China.
Article in International journal for equity in health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers.
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Who cites it
10 citing papers in PubMed.
- Primary Care Quality and Revisit Intention Among Hong Kong Older Adults: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2026Article
- Promoting cervical cancer screening participation among Chinese women from resource-limited settings: a multicenter qualitative study.BMC women's health · 2026Article
- Older people's preferences for elderly care mode in Northwest China: a multilevel analysis stratified by socioeconomic status.BMC geriatrics · 2026Article
- Knowledge Mapping of COVID-19 and Asthma/Allergic Rhinitis: A Visual and Bibliometric Analysis.Journal of asthma and allergy · 2025Article
- Patients' sense of medical gain on family doctor contracting services in China: scale development and preliminary validation.BMC health services research · 2024Article
- The quality of migrant patients' primary healthcare experiences and patient-centered medical home achievement by community health centers: results from the China greater bay area study.International journal for equity in health · 2023Article
- Associations between Primary Healthcare Experiences and Glycemic Control Status in Patients with Diabetes: Results from the Greater Bay Area Study, China.International journal of environmental research and public health · 2023Article
- Patient experience in community health services and first choice for medical attention: A cross-sectional study in Wuhan, China.PloS one · 2023Article
- Evaluation and countermeasures of contracted services of Chinese family doctors from demanders' point of view - a case study of a city.BMC health services research · 2022Article
- Identifying Spatial Matching between the Supply and Demand of Medical Resource and Accessing Carrying Capacity: A Case Study of Shenzhen, China.International journal of environmental research and public health · 2022Article
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Authors and funding
7 authors.
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Abstract
backgroundThe goal of this paper was to assess the quality of primary healthcare services at community health centres (CHCs) from the demand (patient) and supplier (healthcare service institution) angles.
methodsThis study was conducted at six CHCs in the Greater Bay Area of China. Between August and October 2019, 1,568 patients were recruited (55.8% women and 44.2% men). We evaluated the service quality of CHCs using the National Committee for Quality Assurance Patient-Centred Medical Home (NCQA-PCMH) recognition questionnaire. We assessed patients' experiences with medical and health services using the Primary Care Assessment Tools (PCAT).
resultsPCAT total and sub-domains scores were significantly difference at the six CHCs (P < 0.001). Among the six CHCs, Shayuan CHC had the highest PCAT total and sub-domain scores and the highest NCQA-PCMH total and sub-domain scores, as well. Older (> 60 years), female, lower education, and employee medical-insured individuals had better patient experiences.
conclusionsOur results indicate that CHCs could improve their service quality by improving both institutional health service quality based on NCQA-PCMH assessment and patient experiences based on PCAT scales. These findings can help inform patient-centred primary healthcare policy and management.
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