ArticleBMC health services research2021
Organisational responses to mitigate the effects of COVID-19 on healthcare workers: a qualitative case study from Bogotá, Colombia.
Article in BMC health services research, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
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Who cites it
8 citing papers in PubMed.
- Have changes in practice in response to COVID-19 been sustained? A qualitative study of experiences and perceptions of health system stakeholders in Colombia.Health research policy and systems · 2026Article
- Evaluating Colombia's Hospital Bed Expansion From 2010 to 2022 Using Interrupted Time Series Analysis During the COVID-19 Pandemic.Health services insights · 2025Article
- Ensuring sexual and reproductive healthcare services amidst a pandemic: Experiences from health workers in Lima, Peru.PLOS global public health · 2024Article
- "Everything was much more dynamic": Temporality of health system responses to Covid-19 in Colombia.PloS one · 2024Article
- Two years on and four waves later: Johannesburg diagnostic radiographers' experiences of COVID-19.Journal of medical imaging and radiation sciences · 2023Article
- The Emergency Performance of the Hungarian Ambulance Service during the COVID-19 Pandemic.Healthcare (Basel, Switzerland) · 2022Article
- Resilience of the primary health care system - German primary care practitioners' perspectives during the early COVID-19 pandemic.BMC primary care · 2022Article
- Lessons from the frontline: The COVID-19 pandemic emergency care experience from a human resource perspective in the Pacific region.The Lancet regional health. Western Pacific · 2022Article
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Authors and funding
4 authors.
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Abstract
backgroundHealthcare organisations have undergone organisational change to respond to COVID-19. This pandemic has presented challenges for employee adjustment, with impacts on the availability and coordination of human resources in healthcare. This study aimed to characterise the organisational actions regarding the coordination of human resources in healthcare within Bogotá, Colombia, to respond to the COVID-19 pandemic.
methodsWe followed a case study approach to understand the response to the emergency taking into account the narratives of managerial actors who have been directly involved in the planning of guidelines oriented to face the pandemic or in the implementation of health services for COVID-19. Twenty-two interviews with multiple health system organisations within Bogotá were conducted between May and September 2020 and analysed thematically.
resultsThree themes emerged from the analysis of the interview data: to retain human resources, to implement actions to improve the mental and physical health of the healthcare workers, and to enhance healthcare workers knowledge, skills and availability to respond to COVID-19.
conclusionsOrganisational actions led by hospital managers to retain, protect, and train human health resources in the dynamic context of the COVID-19 pandemic were identified. Other system-wide organisations like scientific associations contributed to the coordination of human resources across hospitals to respond to COVID-19 in Bogotá, Colombia. The actions of hospital managers, and roles of system-wide intermediary organisations, in coordinating human resources need to be explored in other health system contexts facing COVID-19.
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