ArticleBMJ open2021
Experiences of Australian primary healthcare nurses in using telehealth during COVID-19: a qualitative study.
Article in BMJ open, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 46 papers, 2 of them syntheses that pooled it.
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Who cites it
46 citing papers in PubMed, 2 syntheses or guidelines pooled it, 100 citations in OpenAlex.
- Communication Strategies to Promote Patient Engagement in Telemedicine: Systematic Review.Journal of medical Internet research · 2026Pooled it
- Psychological Factors That Contribute to the Use of Video Consultations in Health Care: Systematic Review.Journal of medical Internet research · 2024Pooled it
- Telemedicine implementation in Austrian correctional facilities: a qualitative interview study with prison staff.BMJ open · 2026Article
- A qualitative study on blood and marrow transplant recipients' perceptions of health professional roles following BMT and preferences for ongoing care.Journal of cancer survivorship : research and practice · 2026Article
- Moving from In-Person to Digital Delivery Models of HIV Peer Support Services in Response to COVID-19: A Qualitative Study.AIDS and behavior · 2026Article
- Facilitators and challenges of using eHealth for primary health care delivery during disasters: a qualitative study of health care providers' perceptions and experiences.BMC primary care · 2025Article
- Digital Health Experiences of Primary Care Nurses: A Qualitative Meta-synthesis.International nursing review · 2025Review
- Applications of human factors approaches and methods to the development of teleconsultations in primary care: a systematic scoping review.BMJ open quality · 2025Article
- Factors that influence the uptake of virtual care solutions in Australian primary care practice: a systematic scoping review.JBI evidence implementation · 2025Article
- Barriers to and Facilitators of Implementing Overnight Nursing Teleconsultation in Small, Rural Long-Term Care Facilities: Qualitative Interview Study.JMIR aging · 2025Article
- Evaluation of the delivery of the family nurse partnership programme in Scotland during the COVID-19 pandemic.PloS one · 2025Article
- Nurses' experiences with virtual care during the COVID-19 pandemic: a qualitative study in primary care.BMC nursing · 2024Article
- Virtual Care Appointments and Experience Among Older Rural Patients with Chronic Conditions in New South Wales: An Analysis of Existing Survey Data.International journal of environmental research and public health · 2024Article
- Roles and experiences of nurses in primary health care during the COVID-19 pandemic: a scoping review.BMC nursing · 2024Article
- Perceived Acceptability of Technology Modalities for the Provision of Universal Child and Family Health Nursing Support in the First 6-8 Months After Birth: Cross-Sectional Study.JMIR pediatrics and parenting · 2024Article
- The Unintended Consequences of Telehealth in Australia: Critical Interpretive Synthesis.Journal of medical Internet research · 2024Review
- Feeling safe in the context of digitalization in healthcare: a scoping review.Systematic reviews · 2024Article
- Article
- Assessing the impact of tech-driven solutions to manage COVID-19 in Saudi Arabia: insights from health information technology professionals.Frontiers in public health · 2024Article
- Telenursing contributions in Primary Health Care in the COVID-19 pandemic context: an integrative review.Revista brasileira de enfermagem · 2024Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
9 authors at 3 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThis study sought to explore the experiences of Australian primary healthcare (PHC) nurses in the use of telehealth during COVID-19. Telehealth was defined as the use of any telecommunications mode (eg, telephone and videoconferencing) to deliver healthcare. DESIGN AND
settingThematic analysis of qualitative interviews undertaken in Australian PHC.
participantsTwenty-five PHC nurses who had participated in a national survey about their experiences during COVID-19 were recruited using purposive sampling.
methodsSemistructured telephone interviews were conducted from June to August 2020. Interviews lasted a mean of 38.5 min. They were audio-recorded and transcribed before thematic analysis was undertaken. The consolidated criteria for reporting qualitative research were followed.
resultsFour overarching themes were identified: preparedness, accessibility of telehealth, care experience and impacts on the PHC nurses' role. Some nurses were experienced in the use of telehealth, while others indicated a lack of preparation and limited appropriate technology to support its use. Telehealth enabled patients to access care but did not support complex clinical assessment. Participants indicated that patient engagement in telehealth was dependent on access and confidence using technology, perceived safety when physically attending the practice and the value they placed on care via telehealth. Many participants expressed frustration about telehealth funding and its impact on facilitating nurses to practise to their full scope.
conclusionTelehealth has provided a means to continue PHC service delivery during COVID-19. While there are advantages to adopting this technology, considerations of the challenges and lessons from this experience are important to inform the future implementation of telehealth initiatives.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.