ArticleInternational journal of environmental research and public health2021
Examining Social Media Crisis Communication during Early COVID-19 from Public Health and News Media for Quality, Content, and Corresponding Public Sentiment.
Article in International journal of environmental research and public health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 27 papers, 1 of them a synthesis that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
27 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Evaluating the Effectiveness of Internet-Based Communication for Public Health: Systematic Review.Journal of medical Internet research · 2022Pooled it
- Public Health Communication Challenges in Eastern Europe and Central Asia: A Scoping Review.International journal of environmental research and public health · 2025Article
- Cute Communication: Can Cute Discourse Be Used in Risk Communication?Behavioral sciences (Basel, Switzerland) · 2025Article
- Enhancing risk and crisis communication with computational methods: A systematic literature review.Risk analysis : an official publication of the Society for Risk Analysis · 2025Article
- Social media crisis communication and public engagement during COVID-19 analyzing public health and news media organizations' tweeting strategies.Scientific reports · 2025Article
- Co-Designing a Framework for Social Media Health Communication to Young People: A Participatory Research Study.Health expectations : an international journal of public participation in health care and health policy · 2025Article
- Leadership under duress: the COVID-19 pandemic.Proceedings (Baylor University. Medical Center) · 2025Article
- Why did people refuse vaccination during the pandemic? Exploring the impacts of trust and vaccine risk perception on COVID-19 vaccine hesitancy in China.Frontiers in public health · 2025Article
- Persuasive Effects of Crisis Communication during Public Health Emergency Outbreaks in China.Behavioral sciences (Basel, Switzerland) · 2024Article
- Equity-informed social media COVID-19 risk communication strategies: a scoping review.BMJ open · 2024Article
- Content Analysis of Official Public Health Communications in Ontario, Canada during the COVID-19 Pandemic.International journal of environmental research and public health · 2024Article
- Newspaper Coverage of Hospitals During a Prolonged Health Crisis: Longitudinal Mixed Methods Study.JMIR public health and surveillance · 2024Article
- Influence of Strategic Crisis Communication on Public Perceptions during Public Health Crises: Insights from YouTube Chinese Media.Behavioral sciences (Basel, Switzerland) · 2024Article
- Public health agencies' use of social media for communication during pandemics: a scoping review of the literature.Osong public health and research perspectives · 2023Article
- Exploring communication by public health leaders and organizations during the pandemic: a content analysis of COVID-related tweets.Canadian journal of public health = Revue canadienne de sante publique · 2023Article
- The Medical Community's Role in Communication Strategies during Health Crises-Perspective from European Union of Medical Specialists (UEMS).Infectious disease reports · 2023Article
- Article
- Evolution of Public Attitudes and Opinions Regarding COVID-19 Vaccination During the Vaccine Campaign in China: Year-Long Infodemiology Study of Weibo Posts.Journal of medical Internet research · 2023Article
- Sentiment analysis of epidemiological surveillance reports on COVID-19 in Greece using machine learning models.Frontiers in public health · 2023Review
- Experiences of New Zealand public health messaging while in lockdown.Australian and New Zealand journal of public health · 2022Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors.
Funding
Abstract
Rising COVID-19 cases in Canada in early 2021, coupled with pervasive mis- and disinformation, demonstrate the critical relationship between effective crisis communication, trust, and risk protective measure adherence by the public. Trust in crisis communication is affected by the communication's characteristics including transparency, timeliness, empathy, and clarity, as well as the source and communication channels used. Crisis communication occurs in a rhetorical arena where various actors, including public health, news media, and the public, are co-producing and responding to messages. Rhetorical arenas must be monitored to assess the acceptance of messaging. The quality and content of Canadian public health and news media crisis communication on Facebook were evaluated to understand the use of key guiding principles of effective crisis communication, the focus of the communication, and subsequent public emotional response to included posts. Four hundred and thirty-eight posts and 26,774 anonymized comments were collected and analyzed. Overall, the guiding principles for effective crisis communication were inconsistently applied and combined. A limited combination of guiding principles, especially those that demonstrate trustworthiness, was likely driving the negative sentiment uncovered in the comments. Public health and news media should use the guiding principles consistently to increase positive sentiment and build trust among followers.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.