ArticleBulletin of emergency and trauma2021
COVID-19 Impact on the Doctor-Patient Relationship: Patient Perspectives on Emergency Physician Empathy and Communication.
Article in Bulletin of emergency and trauma, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
13 citing papers in PubMed, 27 citations in OpenAlex.
- Patient experiences of a care transition intervention for Veterans to reduce emergency department visits.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine · 2023Trial
- From patient voices to policy: Data analytics reveals patterns in Ontario's hospital feedback.PLOS digital health · 2026Article
- Divergent dynamics of nurse-patient trust during COVID-19 in China: the mediating effects of medical expectations and communication skills.BMC nursing · 2025Article
- Patient's perceived empathy can predict doctor-patient relationship in medical interaction.BMC medical education · 2025Article
- Veterans' Experiences with COVID-19 and How Providers Can Shape Care and Perception with Empathy.Journal of general internal medicine · 2025Article
- Article
- The impact of COVID-19 on the doctor-patient relationship in China.Frontiers in public health · 2022Review
- Patient Toward Physician Occupational Stigma Scale: Development of the Chinese Version.Psychology research and behavior management · 2022Article
- Doctor-patient relationship improved during COVID-19 pandemic, but weakness remains.BMC family practice · 2021Article
- Article
- Insights Into the Relationships Between Health Communication and Doctor-patient Relationship: A Scientometric Analysis Based on CiteSpace and Validation of Questionnaires.Inquiry : a journal of medical care organization, provision and financingArticle
- Analysis of Doctor-Patient Relationship in Post-COVID-19 Period: Perspective Differences Between Citizen and Medical Staff.Inquiry : a journal of medical care organization, provision and financingArticle
- Article
Corrections and comments
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Authors and funding
9 authors at 3 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo investigate in how the current COVID-19 pandemic affects patient's perceptions of emergency physician empathy and communication.
methodsPatients cared for by Emergency Department physicians with the lowest satisfaction scores were surveyed within one week of discharge via phone. Using questions from the Consultation and Relational Empathy (CARE) survey, patients rated their satisfaction with their Emergency provider's empathy and communication on a scale of 1 to 5 and provided feedback on how the patient-provider interaction could be improved. Demographic data and patient responses to CARE survey questions were compared between pre-COVID-19 and during COVID-19 time. Patient's open-ended responses were analyzed for themes related to the impact of COVID-19 on the patient-provider relationship.
resultsPatient median quantitative scores were 5 (4-5) across all five questions of pre-COVID-19 and 5 (4-5) during COVID-19 for all questions except two (showing care and compassion), median 5(5-5). Female patients rated provider empathy and communication lower than mens. There was no differences across age strata. A shift in provider focuses to COVID-19 only care (N=3), and an understanding of the stress on healthcare processes (N=13) from open-ended responses themes emerged of patients who want to minimize interactions within the emergency department (N=3).
conclusionsThe external factor of the current pandemic did not negatively impact patient's satisfaction scores. Many patients express leniency and gratitude for emergency providers during this challenging time. Their responses seem to mirror current societal views of frontline healthcare workers.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.