ArticlePloS one2021
The impact of medical teleconsultations on general practitioner-patient communication during COVID- 19: A case study from Poland.
Article in PloS one, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 35 papers, 2 of them syntheses that pooled it.
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Who cites it
35 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Patients' perspective about synchronous teleconsultation with a general practitioner: a mixed-method systematic literature review.BMC primary care · 2025Pooled it
- Patient-reported experiences and outcomes of virtual care during COVID-19: a systematic review.Journal of patient-reported outcomes · 2023Pooled it
- Reported time savings and telephone consultation use in polish primary care: a national random sample survey.Frontiers in public health · 2026Article
- The COVID-19 pandemic in the eyes of Polish and Slovak medical students.Frontiers in public health · 2026Article
- Facilitators and challenges of using eHealth for primary health care delivery during disasters: a qualitative study of health care providers' perceptions and experiences.BMC primary care · 2025Article
- The association of appointment type in healthcare with patient reported experience measures: a population-based survey study.BMC health services research · 2025Article
- Global Evidence on the Sustainability of Telemedicine in Outpatient and Primary Care During the First 2 Years of the COVID-19 Pandemic: Scoping Review Using the Nonadoption, Abandonment, Scale-Up, Spread, and Sustainability (NASSS) Framework.Interactive journal of medical research · 2025Review
- Medical students' and educators' opinions of teleconsultation in practice and undergraduate education: A UK-based mixed-methods study.PloS one · 2025Article
- The Added Value of Using Video in Out-of-Hours Primary Care Telephone Triage Among General Practitioners: Cross-Sectional Survey Study.JMIR human factors · 2024Article
- Exploring Physicians' Perceptions of Digital Health's Impact on the Patient-Physician Relationship in the Primary Health Care Setting: Qualitative Descriptive Study.Journal of medical Internet research · 2024Article
- Predictive Factors of Physicians' Satisfaction and Quality of Work Under Teleconsultation Conditions: Structural Equation Analysis.JMIR human factors · 2024Article
- Theoretical Perspectives Underpinning Research on the Physician-Patient Relationship in a Digital Health Practice: Scoping Review.Interactive journal of medical research · 2024Article
- Impact of electronic health services on patient satisfaction in primary health care centers in Southwestern Saudi Arabia.Journal of family medicine and primary care · 2024Article
- Broken bones and apple brandy: resilience and sensemaking of general practitioners and their at-risk patients during the COVID-19 pandemic in Switzerland.Anthropology & medicine · 2023Article
- Usage of Natural Health Products (NHPs) for respiratory diseases: user characteristics and NHP-Consumption behavior during the Covid-19 pandemic in Germany.BMC complementary medicine and therapies · 2023Article
- Therapeutic Relational Connection in Telehealth: Concept Analysis.Journal of medical Internet research · 2023Review
- The willingness and attitudes of speech-language pathologists towards the use of mobile health technology: a survey study.BMC health services research · 2023Article
- How COVID-19 Broke the Barriers Related to the Implementation of Telecare-Patients' Experiences with a New form of Providing Health Services in Primary Health Care.Healthcare (Basel, Switzerland) · 2023Article
- Impact of ChatGPT on Teleconsultants in Healthcare: Perceptions of Healthcare Experts in Saudi Arabia.Journal of multidisciplinary healthcare · 2023Article
- COVID-19 pandemic and lockdown: impact on parents' stress level and infant care in a tertiary neonatal unit.Sudanese journal of paediatrics · 2023Article
Corrections and comments
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
According to the outbreak of the Covid-19 pandemic, medical teleconsultations using various technologies have become an important tool to mediate communication between general practitioners (GP) and the patients in primary health care in many countries. The quality of the GP-patient communication is an essential factor, which improves the results of treatment and patient satisfaction. The objective of this paper is to study patients' satisfaction from teleconsultation in primary care and the impact of teleconsultations on GP-patient communication through the Covid-19 pandemic in Poland. We analyse whether the teleconsultations performed without physical examinations have a positive impact on GP-patient communication. The quality of teleconsultation and GP-patient communication have been measured using a questionnaire regarding the quality of medical care in a remote care conditions. Among 36 items, nine questions have been related to the dimension of GP-patient communication and ten to system experience. Our results suggest that the quality of teleconsultations is not inferior to the quality of consultation during a face-to-face visit. The patients indicated a high level of satisfaction regarding communication with their GP during teleconsultation. We have also identified that the technical quality and the sense of comfort during teleconsultation positively impact the communication quality.
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Registered trials
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