ArticleHealth expectations : an international journal of public participation in health care and health policy2021
How do health services engage culturally and linguistically diverse consumers? An analysis of consumer engagement frameworks in Australia.
Article in Health expectations : an international journal of public participation in health care and health policy, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers.
What it found
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Who cites it
19 citing papers in PubMed.
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- Advance Care Planning in Multicultural Communities: A Document Analysis of Resources to Support Healthcare Staff and Consumers in Australia.Health expectations : an international journal of public participation in health care and health policy · 2025Article
- Consumers' Contribution to Health Research: Australian Research Organisations' Perspectives.Health expectations : an international journal of public participation in health care and health policy · 2025Article
- Using Codesign to Develop a Health Literacy Intervention to Improve the Accessibility and Acceptability of Cardiac Services: The Equal Hearts Study.Health expectations : an international journal of public participation in health care and health policy · 2025Article
- Supporting consumer engagement in health research about chronic conditions: a scoping review of evidence-based resources.Research involvement and engagement · 2025Review
- 'Don't Assume, Ask': A Collaboration With Consumers, Interpreters, Clinicians and Health Service Staff to Increase Video Telehealth in Culturally and Linguistically Diverse Groups.Health expectations : an international journal of public participation in health care and health policy · 2025Article
- Exploring Healthcare Access Challenges Among South Asian Migrants in Australia: A Mixed-Method Study.Health promotion journal of Australia : official journal of Australian Association of Health Promotion Professionals · 2025Article
- Cancer survivorship programs for patients from culturally and linguistically diverse (CALD) backgrounds: a scoping review.Journal of cancer survivorship : research and practice · 2024Article
- Co-designing strategies to improve advance care planning among people from culturally and linguistically diverse backgrounds with cancer: iCanCarePlan study protocol.BMC palliative care · 2024Article
- Creating safer cancer care with ethnic minority patients: A qualitative analysis of the experiences of cancer service staff.Health expectations : an international journal of public participation in health care and health policy · 2024Article
- Differences in Patient Experiences Among People From Ethnic Minority Backgrounds: A Comparative Analysis of HCAHPS Results.Journal of patient experience · 2023Article
- Analysis of Centralized Efficiency Improvement Practices in Australian Public Health Systems.Journal of healthcare leadership · 2023Article
- Assessing the environment for engagement in health services: The Audit for Consumer Engagement (ACE) tool.Health expectations : an international journal of public participation in health care and health policy · 2022Article
- Refining a capability development framework for building successful consumer and staff partnerships in healthcare quality improvement: A coproduced eDelphi study.Health expectations : an international journal of public participation in health care and health policy · 2022Review
- COVID-19 Testing and Vaccine Willingness: Cross-Sectional Survey in a Culturally Diverse Community in Sydney, Australia.Health equity · 2022Article
- Optimising co-design with ethnic minority consumers.International journal for equity in health · 2021Article
- How do health services engage culturally and linguistically diverse consumers? An analysis of consumer engagement frameworks in Australia.Health expectations : an international journal of public participation in health care and health policy · 2021Article
Corrections and comments
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Authors and funding
9 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundEngagement frameworks provide the conceptual structure for consumer engagement in healthcare decision making, but the level to which these frameworks support culturally and linguistically diverse (CALD) consumer engagement is not known.
objectiveThis study aimed to investigate how consumer engagement is conceptualised and operationalized and to determine the implications of current consumer engagement frameworks for engagement with CALD consumers.
methodAltheide's document analysis approach was used to guide a systematic search, selection and analytic process. Australian Government health department websites were searched for eligible publicly available engagement frameworks. A narrative synthesis was conducted.
resultsEleven engagement frameworks published between 2007 and 2019 were identified and analysed. Only four frameworks discussed engagement with CALD consumers distinctly. Organisational prerequisites to enhance engagement opportunities and approaches to enable activities of engagement were highlighted to improve CALD consumers' active participation in decision making; however, these largely focused on language, with limited exploration of culturally sensitive services.
conclusionThere is limited discussion of what culturally sensitive services look like and what resources are needed to enhance CALD consumer engagement in high-level decision making. Health services and policy makers can enhance opportunities for engagement with CALD consumers by being flexible in their approach, implementing policies for reimbursement for participation and evaluating and adapting the activities of engagement in collaboration with CALD consumers. PATIENT/PUBLIC CONTRIBUTION: This study is part of a wider 'CanEngage' project, which includes a consumer investigator, and is supported by a consumer advisory group. The study was conceived with inputs from the consumer advisory group, which continued to meet regularly with the project team to discuss the methodology and emerging findings.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.