Observational studyJournal of medical Internet research2021
Frustration With Technology and its Relation to Emotional Exhaustion Among Health Care Workers: Cross-sectional Observational Study.
Observational study in Journal of medical Internet research, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers, 3 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
26 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- The effect of emotional intelligence on the acceptance and use of technologies used İn occupational health and safety: A systematic literature review.Work (Reading, Mass.) · 2026Pooled it
- Electronic health records-related determinants of healthcare professionals' burnout and mitigation strategies: systematic review and meta-analysis.Frontiers in public health · 2026Pooled it
- The influence of electronic health record design on usability and medication safety: systematic review.BMC health services research · 2025Pooled it
- Well-Being Outcomes of Health Care Workers After a 5-Hour Continuing Education Intervention: The WELL-B Randomized Clinical Trial.JAMA network open · 2024Trial
- The use of objective EHR-and schedule-based clinical workload and EHR use measures in predicting inpatient pediatric provider burnout.JAMIA open · 2026Article
- Occupational Stressors, Working Conditions and Self-Reported Mental Health Among Veterinarians in Germany: An Exploratory Cross-Sectional Survey.Healthcare (Basel, Switzerland) · 2026Article
- Digital burnout in nursing: development of a valid and reliable scale to assess digital burnout associated with the digitalization process in nursing.BMC nursing · 2026Article
- Guidance for Use of Artificial Intelligence in Community Pharmacy Practice: Perspectives and Needs of Pharmacists in Ontario, Canada.Pharmacy (Basel, Switzerland) · 2026Article
- Patient Perspectives on AI-Powered Medical Robots in Breast and Prostate Cancer Care: Qualitative Study.JMIR cancer · 2026Article
- Predictors of Organisational Commitment and Retention Intent Among Midcareer Nurses: Addressing the Midcareer Dip in Taiwan.Journal of nursing management · 2026Article
- Implementing home-based digital health in rural Canada: a scoping review.Frontiers in digital health · 2026Review
- Identifying Electronic Health Record Tasks and Activity Using Computer Vision.Applied clinical informatics · 2025Article
- Qualitative Verification of Machine Learning-Based Burnout Predictors in Primary Care Physicians: An Exploratory Study.Applied clinical informatics · 2025Article
- Job Demands and Resources Perceived by Dentists in a Digital Dental Workplace and Perceived Effects on Job Satisfaction and Stress: A Qualitative Study.Clinics and practice · 2025Article
- Balancing opportunities and challenges: the double-edged psychological impacts of digital technology empowerment on rural homestay practitioners.Frontiers in psychology · 2025Article
- Technology frustration in healthcare - does it matter in staff ratings of stress, emotional exhaustion, and satisfaction with care? A cross-sectional correlational study using the job demands-resources theory.BMC health services research · 2024Article
- Article
- Practical Recommendations for Navigating Digital Tools in Hospitals: Qualitative Interview Study.JMIR medical education · 2024Article
- A Collection of Components to Design Clinical Dashboards Incorporating Patient-Reported Outcome Measures: Qualitative Study.Journal of medical Internet research · 2024Article
- Predicting Primary Care Physician Burnout From Electronic Health Record Use Measures.Mayo Clinic proceedings · 2024Observational
Corrections and comments
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Authors and funding
7 authors.
Funding
Abstract
backgroundNew technology adoption is common in health care, but it may elicit frustration if end users are not sufficiently considered in their design or trained in their use. These frustrations may contribute to burnout.
objectiveThis study aimed to evaluate and quantify health care workers' frustration with technology and its relationship with emotional exhaustion, after controlling for measures of work-life integration that may indicate excessive job demands.
methodsThis was a cross-sectional, observational study of health care workers across 31 Michigan hospitals. We used the Safety, Communication, Operational Reliability, and Engagement (SCORE) survey to measure work-life integration and emotional exhaustion among the survey respondents. We used mixed-effects hierarchical linear regression to evaluate the relationship among frustration with technology, other components of work-life integration, and emotional exhaustion, with adjustment for unit and health care worker characteristics.
resultsOf 15,505 respondents, 5065 (32.7%) reported that they experienced frustration with technology on at least 3-5 days per week. Frustration with technology was associated with higher scores for the composite Emotional Exhaustion scale (r=0.35, P<.001) and each individual item on the Emotional Exhaustion scale (r=0.29-0.36, P<.001 for all). Each 10-point increase in the frustration with technology score was associated with a 1.2-point increase (95% CI 1.1-1.4) in emotional exhaustion (both measured on 100-point scales), after adjustment for other work-life integration items and unit and health care worker characteristics.
conclusionsThis study found that frustration with technology and several other markers of work-life integration are independently associated with emotional exhaustion among health care workers. Frustration with technology is common but not ubiquitous among health care workers, and it is one of several work-life integration factors associated with emotional exhaustion. Minimizing frustration with health care technology may be an effective approach in reducing burnout among health care workers.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.