ArticleHealth SA = SA Gesondheid2021
Overcoming communication barriers in a multicultural radiography setting.
Article in Health SA = SA Gesondheid, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers, 1 of them a synthesis that pooled it.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
5 citing papers in PubMed, 1 synthesis or guideline pooled it, 20 citations in OpenAlex.
- Exploring the use of mobile translation applications for culturally and linguistically diverse patients during medical imaging examinations in Australia - a systematic review.Journal of medical radiation sciences · 2024Pooled it
- Diagnostic Radiographers' Application of the Radiation Protection Principles of Justification, Optimisation and Dose Limits in Mpumalanga Province, South Africa.Journal of medical radiation sciences · 2026Article
- Barriers to radiographers' use of radiation safety principles: A qualitative perspective.Journal of medical radiation sciences · 2024Article
- Participants' experiences of a counsellor-supported PTSD Coach intervention in a resource-constrained setting.Global mental health (Cambridge, England) · 2024Article
- Drivers of the Australian Health System towards Health Care for All: A Scoping Review and Qualitative Synthesis.BioMed research international · 2023Article
Corrections and comments
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Authors and funding
3 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundEffective communication between the patients and radiographers can be a daunting task in a multicultural, multilingual environment. With 11 official languages, South Africans experience language barriers amongst themselves, which pose unique communication challenges on a daily basis. It is thus important to explore how radiographers overcome such challenges to provide an effective service to their patients.
aimThe aim of this study was to explore and describe the experiences of radiographers in Gauteng province in communicating with patients in a multilingual, multicultural healthcare setting and make recommendations towards overcoming such barriers.
settingThe focus group discussions were conducted in English and at a private location that was convenient for the participants in Gauteng.
methodThe study employed a qualitative phenomenological approach using focus group interviews (FGIs) to solicit the experiences of participants and gain an in-depth understanding of the phenomenon.
resultsThe findings showed that patient-radiographer cross-cultural communication is ineffective whilst language barriers are encountered daily. Participants subsequently offered a number of recommendations to enhance communication with patients from different cultural and linguistic backgrounds. These included workshops or short courses to improve language skills, posters to allow for non-verbal communication, the use of professional interpreters or mobile translation technology, employment of a diverse workforce and a focus on cultural sensitivity and learning an additional language at tertiary level.
conclusionAlthough a variety of communication strategies are available, the most appropriate combination should be explored for individual radiology practices in order to serve their respective diverse patient base. Recommendations that emanated from this study can, therefore, be used as a guide to radiology practices to facilitate effective patient-radiographer communication.
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Registered trials
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