Observational studyInternational journal of environmental research and public health2021
Quality Evaluation of Health Services Using the Kano Model in Two Hospitals in Peru.
Observational study in International journal of environmental research and public health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed, 40 citations in OpenAlex.
- Exploring service demands of community-embedded elderly care based on the Kano model: a cross-sectional study in Hefei, China.BMC geriatrics · 2026Article
- Kano Model-Based Analysis of Medical and Nursing Service Needs of Fracture Patients and Their Families.Journal of multidisciplinary healthcare · 2026Article
- Prioritizing Nursing Care Improvements in Chronic Disease Outpatients: A Cross-Sectional Study Based on SERVQUAL and Kano Models.Patient preference and adherence · 2026Article
- Quality and Satisfaction in Health Care: A Case Study of Two Public Hospitals in Trujillo, Peru.International journal of environmental research and public health · 2025Article
- Analysis of the service needs of outpatients undergoing thyroid fine needle aspiration biopsy based on the Kano model.BMC nursing · 2025Article
- Supporting teams with designing for dissemination and sustainability: the design, development, and usability of a digital interactive platform.Implementation science : IS · 2024Article
- Service demand analysis and optimization strategy construction of emergency observation patients based on the Kano model.Heliyon · 2024Article
- Development of a web-based care networking system to support visiting healthcare professionals in the community.BMC health services research · 2023Article
- Article
- What landscape elements are needed for hospital healing spaces? Evidence from an empirical study of 10 compact hospitals.Frontiers in public health · 2023Article
- Effect of nursing interventions based on the Kano model on symptom relief and parental psychological behavior in children with febrile seizures.Frontiers in psychology · 2022Article
Corrections and comments
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Authors and funding
4 authors at 2 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Public-private partnerships (PPP) represent an alternative model of health management focused on improving the quality of health services, particularly in emerging countries. To date, a systematic method to improve the perceived quality of health services by healthcare users in Peru has not been established. The purpose of this study was to evaluate the quality of health services in two PPP hospitals in Peru using the Kano model. A prospective cross-sectional descriptive observational study was carried out through a health service satisfaction survey using the Kano model methodology, measuring six categories of attributes. A total of 250 users of the health services were surveyed in the two PPP hospitals, located in Lima and Callao, using non-probability convenience sampling. Of the 31 attributes evaluated by the patients, 27 (81%) were classified as having a one-dimensional-type attribute, 3 (10%) were reported as mandatory, and 1 (3%) was considered as inverse. These results suggest that the presence of most of the attributes evaluated was relevant to maintaining the level of user satisfaction and that the absence of these attributes generated dissatisfaction in the users. The results showed that the users' evaluation of health services was multidimensional-namely, their evaluation was focused not only on the interaction space between the patient and medical personnel but also addressed other interaction services.
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