ArticleJournal of patient experience2021
Association of Emergency Department Waiting Times With Patient Experience in Admitted and Discharged Patients.
Article in Journal of patient experience, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 31 papers.
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Who cites it
31 citing papers in PubMed.
- Boarding times of patients admitted to the Emergency Department of an Ethiopian hospital.African journal of emergency medicine : Revue africaine de la medecine d'urgence · 2026Article
- Feasibility, comprehension and applicability of broad consent in the emergency department: an exploratory mixed-methods study.Journal of medical ethics · 2026Article
- Condition-Specific Protocols Used in the Emergency Department Observation Unit: A Scoping Review.Journal of the American College of Emergency Physicians open · 2026Review
- Operational inefficiency and perceived quality in a paediatric day hospital: a lean-informed study of patient flow, caregiver and staff perceptions.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2026Observational
- Patient satisfaction and its predictors in emergency department services at debre tabor comprehensive specialized hospital in Ethiopia: an ordinal logistic regression analysis.International journal of emergency medicine · 2026Article
- Development and Validation of a Prognostic Risk Score for Patients With Cancer and Neutropenic Fever Presenting to the Emergency Department.Journal of the American College of Emergency Physicians open · 2026Article
- Decoding Emergency Department Dissatisfaction: Factors Associated with Patient Complaints.The western journal of emergency medicine · 2026Article
- What Matters Most to People Living With Dementia and Their Care Partners During Emergency Department Visits.Journal of the American Geriatrics Society · 2026Article
- Enhancing patient admission efficiency through a hybrid cloud framework for medical record sharing.Scientific reports · 2026Article
- Article
- The perceived competency and attitude of emergency nurses towards the patients boarding in ED with psychiatric illness: A cross-sectional study in Qatar.Qatar medical journal · 2026Article
- The effects of gamma glutamyl cysteinyl ethyl ester in traumatically brain injured rats post incident: insight into the role of glutathione elevation in oxidative stress.Frontiers in neuroscience · 2026Article
- The Effect of Live Environmental Music Therapy and Prerecorded Music on State Anxiety, Stress, Pain, and Well-Being Levels of Patients and Caregivers in the Emergency Department Waiting Room: A Multicenter Randomized Clinical Trial.Journal of the American College of Emergency Physicians open · 2025Article
- The waiting game: determinants and effects of OPD service delays in a Tertiary Health Facility.BMC health services research · 2025Article
- Accuracy of Triage Nurses in Predicting Patient Admissions: Retrospective, Large-sample Evidence from a Community Emergency Department.The western journal of emergency medicine · 2025Article
- The hope and the hype of artificial intelligence for syncope management.European heart journal. Digital health · 2025Article
- Effect of Live Environmental Music Therapy and Prerecorded Music on State Anxiety, Stress, Pain, and Well-Being Levels of Patients and Caregivers in the Emergency Department Waiting Room: Protocol for a Multicenter Randomized Clinical Trial.JMIR research protocols · 2025Article
- Evaluation of Disparities in Emergency Department Admission and Wait Times for Non-English Preferred Patients.The western journal of emergency medicine · 2025Article
- Interpretable machine learning models for prolonged Emergency Department wait time prediction.BMC health services research · 2025Article
- Evaluating fairness of machine learning prediction of prolonged wait times in Emergency Department with Interpretable eXtreme gradient boosting.PLOS digital health · 2025Article
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Prolonged waiting times are associated with worse patient experience in patients discharged from the emergency department (ED). However, it is unclear which component of the waiting times is most impactful to the patient experience and the impact on hospitalized patients. We performed a retrospective analysis of ED patients between July 2018 and March 30, 2020. In all, 3278 patients were included: 1477 patients were discharged from the ED, and 1680 were admitted. Discharged patients had a longer door-to-first provider and door-to-doctor time, but a shorter doctor-to-disposition, disposition-to-departure, and total ED time when compared to admitted patients. Some, but not all, components of waiting times were significantly higher in patients with suboptimal experience (<100th percentile). Prolonged door-to-doctor time was significantly associated with worse patient experience in discharged patients and in patients with hospital length of stay ≤4 days. Prolonged ED waiting times were significantly associated with worse patient experience in patients who were discharged from the ED and in inpatients with short length of stay. Door-to-doctor time seems to have the highest impact on the patient's experience of these 2 groups.
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