Restoring the Performance of a Health Care Organization Following the First Wave of COVID-19 by Using Patient Complaint Data.

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

Who cites it

4 citing papers in PubMed.

1. What impact did the COVID-19 pandemic have on hospital complaints? A 7-year retrospective study in a Swiss public hospital.BMC health services research · 2025
   Observational
2. It Is Time to Take Complaints Seriously? An Exploratory Analysis of Communications Sent by Users to a Public Healthcare Agency before, during and after the COVID-19 Pandemic.International journal of environmental research and public health · 2024
   Article
3. The patient safety in extracorporeal blood purification treatments of critical patients.Frontiers in nephrology · 2022
   Review
4. Changes in Care Provision During COVID-19 Impact Patient Well-Being.Journal of patient experience · 2021
   Article

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

Authors and funding

2 authors.

Funding

No grant is acknowledged in the PubMed record.

Abstract

PubMed holds no abstract for this paper.

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