Evidence map›Paper›PMID 34135816›Full record

ArticleFrontiers in psychology2021

Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context.

Tingting Zhu, Beilei Liu, Mengmeng Song, Jinnan Wu

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in Frontiers in psychology, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.

0numbers the graph read from it
0cells of the map it votes in
5citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

5 citing papers in PubMed.

  1. Article
  2. Article
  3. Article
  4. Article
  5. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

4 authors.

Tingting ZhuSchool of Business, Research Institute of Decision and Behavior Science, Anhui University of Technology, Ma'anshan, China.
Beilei LiuSchool of Business, Research Institute of Decision and Behavior Science, Anhui University of Technology, Ma'anshan, China.
Mengmeng SongSchool of Business, Research Institute of Decision and Behavior Science, Anhui University of Technology, Ma'anshan, China.
Jinnan WuSchool of Business, Research Institute of Decision and Behavior Science, Anhui University of Technology, Ma'anshan, China.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Customer citizenship behavior in the online shopping environment is vital to the success of e-retailers. However, it is unclear whether and how service recovery expectation and recovery justice predict customer citizenship behavior in e-retailing settings. Grounded on the expectation confirmation theory and social exchange theory, this study examined the influence of service recovery expectation and recovery justice on customer citizenship behavior with a serial mediation of recovery expectation confirmation and post-recovery satisfaction. A total of 774 samples from e-shoppers with most impressive (

Indexed as

customer citizenship behaviorpost-recovery satisfactionrecovery expectation confirmationrecovery justiceservice recovery expectation

Identifiers

PMID34135816
PMCPMC8200457

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.