Evidence map›Paper›PMID 34123924›Full record

ArticleJournal of family medicine and primary care2021

Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh.

Abrar H Allafi, Jarman S Alqhatani, Mashael S Alruwayshid, Abeer S Alshuniefi, Enas F Alarik, Fatmah Alreshidi, Ebtehaj S Almughais, Reem A AlQudairy

Open access · goldAbstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in Journal of family medicine and primary care, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.

0numbers the graph read from it
0cells of the map it votes in
6citing papers in PubMed
1.5field-weighted citation impact, top 16% of its field
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

6 citing papers in PubMed, 7 citations in OpenAlex.

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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

8 authors at 4 institutions in 1 country.

Abrar H AllafiDepartment of Family and Community Medicine, King Fahad Medical City, Riyadh, Saudi Arabia.
Jarman S AlqhataniDepartment of Family and Community Medicine, College of Medicine, King Saud University Medical City, Riyadh, Saudi Arabia.
Mashael S AlruwayshidDepartment of Family and Community Medicine, King Fahad Medical City, Riyadh, Saudi Arabia.
Abeer S AlshuniefiDepartment of Family and Community Medicine, King Fahad Medical City, Riyadh, Saudi Arabia.
Enas F AlarikDepartment of Family and Community Medicine, College of Medicine, King Saud University Medical City, Riyadh, Saudi Arabia.
Fatmah AlreshidiDepartment of Family and Community Medicine, College of Medicine, University of Hail, Hail, Saudi Arabia.
Ebtehaj S AlmughaisDepartment of Family and Community Medicine, College of Medicine, University of Hail, Hail, Saudi Arabia.
Reem A AlQudairyDepartment of Family and Community Medicine, College of Medicine, King Saud University Medical City, Riyadh, Saudi Arabia.
King Fahd Medical City · SAKing Saud Medical City · SAUniversity of Ha'il · SAKing Saud University · SA

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundPatient satisfaction reflects the healthcare quality of the facility. Therefore, it is important to determine satisfaction level of the patient satisfaction in order to improve services'quality provided to patients.

aimto assess the satisfaction level of patients at the Family Medicine Employee Clinic at a tertiary hospital in Riyadh, Saudi Arabia. This study is a cross-sectional that included 224 patients.

methodThe study was conducted in King Fahad Medical City at the Family Medicine Employee Clinic between March and December 2019. Self-administered questionnaires were used to gather the data. The questionnaire included questions regarding the demographics of patients and questions to examine their satisfaction with the services provided by the clinic. SPSS version 21 was used for data analysis.

resultsThe study comprised 90 patients, 71.1% of which were female; 77.8% of participants lived in Riyadh; 92.2% of patients were in the age range of 25-75 years; 51.1% were single; 56.7% had income lower than 10,000 SR; 63.3% had college education; and 95.6% were employees of King Fahd Hospital. The mean ± SD of satisfaction was determined to be at 8.6 ± 1.7. There was a significant inverse correlation between income and satisfaction (

conclusionPatients reportedly showed high levels of satisfaction, especially regarding the experience of nurses, ease of registration and making appointments, treatment by receptionists, and cleanliness of clinics. The results of the survey reflect the effectiveness and efforts of the employees of the clinic.

Indexed as

Family medicinepatientssatisfactionservices

Identifiers

PMID34123924
PMCPMC8144776
OpenAlexW3158049361

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC-SA
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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.