ArticleJournal of family medicine and primary care2021
Patient satisfaction with the emergency department services at an academic teaching hospital.
Article in Journal of family medicine and primary care, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
17 citing papers in PubMed, 1 synthesis or guideline pooled it, 33 citations in OpenAlex.
- Pooled it
- Cultural Adaptation and Evaluation of Selected Measurement Properties of Slovenian Version of Consumer Emergency Care Satisfaction Scale (CECSS-SLO).Nursing open · 2026Observational
- Patient satisfaction and its predictors in emergency department services at debre tabor comprehensive specialized hospital in Ethiopia: an ordinal logistic regression analysis.International journal of emergency medicine · 2026Article
- Patient satisfaction levels with the services provided by the Ministry of Health Emergency Departments in Saudi Arabia.Journal of public health research · 2026Article
- Patient and Family Experience in the Pediatric Emergency Department: Association With Real-Time Crowding Monitoring and Operational Factors.Journal of patient experience · 2026Article
- Factors Affecting Patient Satisfaction in the Emergency Department: A Systematic Review.Cureus · 2025Review
- Service Quality Assessment of Digital Health Solutions in Outpatient Care: Qualitative Item Repository Development Study.JMIR formative research · 2025Article
- Review
- Assessment of the quality of health care in emergency departments of governing hospitals in the Gaza Strip: A nurse's perspective.SAGE open medicine · 2025Article
- Quality of care in university hospitals in Saudi Arabia: an updated systematic review.Frontiers in health services · 2025Review
- Evaluating Quality of Care in Emergency Departments: Perspectives of Patients' and Health Professionals in Saudi Arabia.Open access emergency medicine : OAEM · 2025Article
- Patient views on the effectiveness of audio-dentistry for emergency triage during COVID-19.Qatar medical journal · 2025Article
- Article
- Article
- Review
- Obtaining feedback from patients and their family in the emergency department.African journal of emergency medicine : Revue africaine de la medecine d'urgence · 2023Article
- Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
introductionHealthcare reform efforts focus on patient-centered care is measured by patient satisfaction. Emergency department (ED) satisfaction ratings are often the lowest. Since ED is the first point of contact for the patient care to receive primary care, we aimed to explore patient satisfaction related to ED healthcare services at our institution.
methodsIn this cross-sectional study, ED-CAHPS, a standardized validated nine-item survey questionnaire, was administered via telephonic interviews to Arabic-speaking patients who attended ED at our institution. Patient demographics, ED operation parameters, and healthcare utilization factors were evaluated as patient satisfaction predictors.
resultsOut of 713 patients who were contacted 200 patients responded to the survey. In all, 70% of respondents were aged 35-64 years and 55% had secondary or higher education levels. The dimension average for the questions regarding arrival, waiting time, and urgency of treatment was 36%. Regarding satisfaction with pain management was 42%, medication information was 34% and interpreter services were only 40%. The overall dimension average for satisfaction regarding nursing care was 43%, doctor care was 36%. The overall dimension average for satisfaction regarding the discharge process was 56%. The highest scores were observed for whether the patients were asked about follow-up care (61%), whether they understood the symptoms to look for after leaving the ED (58%), and whether they received care within 30 min of arriving at the ED (56%). On the other hand, the worst scores were recorded for whether the patients were made to understand regarding the side effects of new medications (29%), whether nurses spent enough time with them (33%), and whether doctors spent enough time with them (34%).
conclusionsBased on these results, recommendations were made to improve patients' perceptions/experience in receiving the care and the overall rating. This study presents specific recommendations for maximizing patient satisfaction in primary ED settings in Saudi Arabia.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.