Evidence map›Paper›PMID 34067640›Full record

ArticleSensors (Basel, Switzerland)2021

Are UX Evaluation Methods Providing the Same Big Picture?

Walter Takashi Nakamura, Iftekhar Ahmed, David Redmiles, Edson Oliveira, David Fernandes, Elaine H T de Oliveira, Tayana Conte

Abstract read
In one paragraph

Article in Sensors (Basel, Switzerland), 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.

0numbers the graph read from it
0cells of the map it votes in
3citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

3 citing papers in PubMed.

  1. Article
  2. Article
  3. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Walter Takashi NakamuraInstitute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, Brazil.
Iftekhar AhmedDepartment of Informatics, University of California Irvine (UCI), Irvine, CA 92697, USA.
David RedmilesDepartment of Informatics, University of California Irvine (UCI), Irvine, CA 92697, USA.
Edson OliveiraSecretaria de Estado da Fazenda do Amazonas-SEFAZ/AM, Avenida Andre Araujo 150, Manaus 69060-000, Brazil.
David FernandesInstitute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, Brazil.
Elaine H T de OliveiraInstitute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, Brazil.
Tayana ConteInstitute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, Brazil.

Funding

Amazonas State Research Support Foundation (FAPEAM) Process 062.00150/2020Coordination for the Improvement of Higher Education Personnel (CAPES) Financial code 001National Council for Scientific and Technological Development (CNPq) Processes 204081/2018-1/PDE and 314174/2020-6Samsung Electronics of Amazonia Ltda Agreement nº 003/2019
6 · The paper itself

Abstract

The success of a software application is related to users' willingness to keep using it. In this sense, evaluating User eXperience (UX) became an important part of the software development process. Researchers have been carrying out studies by employing various methods to evaluate the UX of software products. Some studies reported varied and even contradictory results when applying different UX evaluation methods, making it difficult for practitioners to identify which results to rely upon. However, these works did not evaluate the developers' perspectives and their impacts on the decision process. Moreover, such studies focused on one-shot evaluations, which cannot assess whether the methods provide the same big picture of the experience (i.e., deteriorating, improving, or stable). This paper presents a longitudinal study in which 68 students evaluated the UX of an online judge system by employing AttrakDiff, UEQ, and Sentence Completion methods at three moments along a semester. This study reveals contrasting results between the methods, which affected developers' decisions and interpretations. With this work, we intend to draw the HCI community's attention to the contrast between different UX evaluation methods and the impact of their outcomes in the software development process.

Indexed as

longitudinal UX evaluationlong-term user experienceuser experienceuser experience evaluation methods

Identifiers

PMID34067640
PMCPMC8156257

What OpenQuestion holds

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LicenceCC BY
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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.