Evidence map›Paper›PMID 34048944›Full record

ArticleContemporary clinical trials2021

Design and implementation of a cluster randomized trial measuring benefits of medical scribes in the VA.

Paul R Shafer, Melissa M Garrido, Elsa Pearson, Sivagaminathan Palani, Alex Woodruff, Amanda M Lyn, Katherine M Williams, Susan R Kirsh, Steven D Pizer

Abstract readClinical Trial Protocol
In one paragraph

Article in Contemporary clinical trials, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Trial
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

9 authors.

Paul R ShaferPartnered Evidence-based Policy Resource Center, VA Boston Healthcare System, Boston, MA, United States of America; Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, United States of America. Electronic address: pshafer@bu.edu.
Melissa M GarridoPartnered Evidence-based Policy Resource Center, VA Boston Healthcare System, Boston, MA, United States of America; Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, United States of America.
Elsa PearsonPartnered Evidence-based Policy Resource Center, VA Boston Healthcare System, Boston, MA, United States of America; Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, United States of America.
Sivagaminathan PalaniPartnered Evidence-based Policy Resource Center, VA Boston Healthcare System, Boston, MA, United States of America; Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, United States of America.
Alex WoodruffPartnered Evidence-based Policy Resource Center, VA Boston Healthcare System, Boston, MA, United States of America; Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, United States of America.
Amanda M LynBooz Allen Hamilton, McLean, VA, United States of America; Office of Veterans Access to Care, Veterans Health Administration, Washington, DC, United States of America.
Katherine M WilliamsOffice of Veterans Access to Care, Veterans Health Administration, Washington, DC, United States of America.
Susan R KirshOffice of Veterans Access to Care, Veterans Health Administration, Washington, DC, United States of America.
Steven D PizerPartnered Evidence-based Policy Resource Center, VA Boston Healthcare System, Boston, MA, United States of America; Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, United States of America.

Funding

VA PEC 16-001
6 · The paper itself

Abstract

backgroundMedical scribes are trained professionals who assist health care providers by administratively expediting patient encounters. Section 507 of the MISSION Act of 2018 mandated a 2-year study of medical scribes in VA Medical Centers (VAMC). This study began in 2020 in the emergency departments and specialty clinics of 12 randomly selected VAMCs across the country, in which 48 scribes are being deployed.

methodsWe are using a cluster randomized trial to assess the effects of medical scribes on productivity (visits and relative value units [RVUs]), wait times, and patient satisfaction in selected specialties within the VA that traditionally have high wait times. Scribes will be assigned to emergency departments and/or specialty clinics (cardiology, orthopedics) in VAMCs randomized into the intervention. Remaining sites that expressed interest but were not randomized to the intervention will be used as a comparison group.

resultsProcess measures from early implementation of the trial indicate that contracting may hold an advantage over direct hiring in terms of reaching staffing targets, although onboarding contractor scribes has taken somewhat longer (from job posting to start date).

conclusionsOur evaluation findings will provide insight into whether scribes can increase provider productivity and decrease wait times for high demand specialties in the VA without adversely affecting patient satisfaction. IMPLICATIONS: As a learning health care system, this trial has great potential to increase our understanding of the potential effects of scribes while also informing a real policy problem in high wait times and provider administrative burdens.

Indexed as

DocumentationPatient SatisfactionEfficiencyEmergency Service, HospitalHealth PersonnelHumansRandomized Controlled Trials as TopicMedical scribesMISSION ActProductivityVeteransWait times

Identifiers

PMID34048944
PMCPMC8319919

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.