ArticleBMC health services research2021
Satisfaction with healthcare services among refugees in Zaatari camp in Jordan.
Article in BMC health services research, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed, 19 citations in OpenAlex.
- Article
- Reducing patient waiting times in humanitarian settings: a data-driven approach to improving healthcare access for vulnerable populations.Archives of public health = Archives belges de sante publique · 2025Article
- Article
- Rating communication skills in dental practice: the impact of different sociodemographic factors.BMC medical education · 2023Article
- Exploring Syrian Refugees' Access to Medical and Social Support Services Using a Trauma-Informed Analytic Framework.International journal of environmental research and public health · 2023Article
- Characteristics of Self-Rated Oral Health among Syrian Refugee Parents in Ontario.International journal of dentistry · 2023Article
- Investment in Cancer Prevention and Care for Forcibly Displaced Syrians Is an Urgent Priority.JCO global oncology · 2023Article
- Primary Health Institutions and Service Quality in China: Implications for Health Policy.International journal of environmental research and public health · 2022Article
- Pattern, frequency and causes of dental extraction among children/adolescents Syrian refugees: an observational study.BMC pediatrics · 2022Observational
- Utilization of, satisfaction toward, and challenges for Internet-based healthcare services provided by primary health institutions: Evidence from China.Frontiers in public health · 2022Article
- Relationship between dental caries, oral hygiene and malocclusion among Syrian refugee children and adolescents: a cross-sectional study.BMC oral health · 2021Article
Corrections and comments
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Authors and funding
5 authors at 3 institutions in 3 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundFeedback on satisfaction regarding healthcare services is vital for continuous improvement of the service delivery process and outcome. AIMS AND
methodsThe objective of this study was to assess the satisfaction of refugees with the medical and dental services in Zaatari camp, under 3 domains with 20 key indicators (human and physical health resources, interaction and reactivity, and administration) using a self-administered questionnaire.
resultsOf the 500 participants, the satisfaction rate was 72.5%. Young participants and participants with a shorter stay in the camp showed higher overall satisfaction rates (P ≤ 0.01). Within the domains, 'interaction and reactivity' achieved the highest satisfaction score, whereas 'administration efficiency' was ranked the lowest. As for elements within the domains, the most acceptable were the sufficient number of staff and the working hours, availability of radiological services and proper care for children, reasonable waiting time and asking for medical history in every visit. Whereas difficulty to access healthcare services, difficulty to be referred to hospitals, lack of follow up and lack of dental services were the least acceptable.
conclusionIn conclusion, whereas refugees were generally satisfied with the provided services, this study indicates that there are areas for further service improvement. This study highlights a significant gaps in healthcare services which if not addressed have the potential to amplify oral/medical health problems.
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