ArticleBMC health services research2021
The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China.
Article in BMC health services research, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 20 papers, 1 of them a synthesis that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
20 citing papers in PubMed, 1 synthesis or guideline pooled it.
- An interdisciplinary mixed-methods systematic review of multidimensional factors shaping the outpatient waiting experience.BMC health services research · 2026Pooled it
- How to adjust the expected waiting time to improve patient's satisfaction?BMC health services research · 2023Trial
- Outpatient satisfaction assessed using a nationally standardized questionnaire: a survey of five health care facilities in Vietnam.Frontiers in health services · 2026Article
- Maternal perceptions of medical service quality: evidence from a SERVQUAL-IPA model at a hospital in Beijing.BMC pregnancy and childbirth · 2025Article
- Patients' sense of gain experience and its influencing factors: a cross-sectional study in Foshan, China.BMJ open · 2025Article
- A Cross-Sectional Study of Patients Satisfaction With the Pharmacy Services at the 108 Military Central Hospital: Determinants and Implications.Health science reports · 2025Article
- Correlation Between the Online Visiting Time and Frequency Increase in Telemedicine Services Offered by Health Care Providers Before, During, and After the COVID-19 Pandemic in China: Cross-Sectional Study.Journal of medical Internet research · 2025Article
- Navigating Society 5.0: Integrating Strength-Based Leadership and Job Crafting for Improved Nursing Outcomes.Journal of nursing management · 2025Article
- An evaluation of outpatient satisfaction in Chinese tertiary hospitals from a patient-centered perspective: a cross-sectional study.Frontiers in public health · 2025Article
- Assessment of Patient Satisfaction With MRI Department Services and Staff in Saudi Hospitals.Risk management and healthcare policy · 2025Article
- The effectiveness of mindful walking based on the timing it right framework in patients with atrial fibrillation and chronic heart failure.Frontiers in cardiovascular medicine · 2025Article
- Article
- A Cross-Sectional Study of Patient Satisfaction Among Immigrants in the Pediatric Outpatient Clinic of Firoozabadi Hospital.Journal of patient experience · 2024Article
- An evaluation of outpatient satisfaction based on the national standard questionnaire: a satisfaction survey conducted in a tertiary hospital in Shenyang, China.Frontiers in public health · 2024Article
- Research on the Cooperative Governance Path of Multiple Stakeholders in Doctor-Patient Disputes under the Environment of Information Asymmetry.International journal of environmental research and public health · 2023Article
- Factors Associated with Outpatient Satisfaction in Provincial Tertiary Hospitals in Nanchang, China: A Structural Equation Modeling Approach.International journal of environmental research and public health · 2022Article
- A study on the current state and equity level of social participation ability among older adults in Henan Province, China.BMC geriatrics · 2022Article
- Patient-centered care and patient satisfaction: Validating the patient-professional interaction questionnaire in China.Frontiers in public health · 2022Article
- Using artificial intelligence to reduce queuing time and improve satisfaction in pediatric outpatient service: A randomized clinical trial.Frontiers in pediatrics · 2022Article
- Propensity Score Matching Analysis of the Influence of Waiting Time Satisfaction on Community Resident's Satisfaction With Medical Institutions: An Extensive Survey of Outpatient Population in Shantou City of Southern China.Journal of primary care & community healthArticle
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors.
Funding
Abstract
backgroundThe level of outpatient satisfaction plays a significant role in improving the quality and utilization of healthcare services. Patient satisfaction gives providers insights into various aspects of services including the effectiveness of care and level of empathy. This study aimed to evaluate the level of patient satisfaction in the outpatient department and to explore its influencing factors in large hospitals (accommodating over 1000 beds) of Henan province, China.
methodsWe analyzed data from Henan Large Hospitals Patient Satisfaction Survey conducted in the year 2018 and included 630 outpatients. Structural Equation Model (SEM) was used to explore the relationship among evaluation indicators of outpatient satisfaction levels. We used Dynamic Matter-Element Analysis (DMA) to evaluate the status of outpatient satisfaction. Binary Logistic Regression (BLR) was adopted to estimate the impact of personal characteristics towards outpatient satisfaction.
resultsThe overall score for outpatient satisfaction in large hospitals was 66.28±14.73. The mean outpatient satisfaction scores for normal-large, medium-large, and extra-large hospitals were 63.33±12.12, 70.11±16.10, 65.41±14.67, respectively, and were significantly different (F = 11.953, P < 0.001). Waiting time, doctor-patient communication, professional services, and accessibility for treatment information were shown to have directly positive correlations with outpatient satisfaction (r = 0.42, 0.47, 0.55, 0.46, all P < 0.05). Results from BLR analysis revealed that patients' age and frequency of hospital visits were the main characteristics influencing outpatient satisfaction (P < 0.05).
conclusionsThe outpatient satisfaction of large hospitals is moderately low. Hospital managers could shorten the waiting time for outpatients and improve the access to treatment information to improve the satisfaction of outpatients. It is also necessary to enhance service provision for outpatients under the age of 18 as well as the first-time patients.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.