ArticlePsychiatric services (Washington, D.C.)2021
Online Reviews of Mental Health Treatment Facilities: Narrative Themes Associated With Positive and Negative Ratings.
Article in Psychiatric services (Washington, D.C.), 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
7 citing papers in PubMed.
- The Use of Natural Language Processing to Interpret Unstructured Patient Feedback on Health Services: Scoping Review.Journal of medical Internet research · 2025Article
- Online Reviews of Health Care Facilities.JAMA network open · 2025Article
- Disparities by Race and Urbanicity in Online Health Care Facility Reviews.JAMA network open · 2024Article
- Article
- Experiences of Black Adults Evaluated in a Locked Psychiatric Emergency Unit: A Qualitative Study.Psychiatric services (Washington, D.C.) · 2023Article
- Association Between Crowdsourced Health Care Facility Ratings and Mortality in US Counties.JAMA network open · 2021Article
- Exploring sources of patient dissatisfaction in mobile health communication: A text analysis based on structural topic model.Digital healthArticle
Corrections and comments
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Authors and funding
7 authors.
Funding
Abstract
objectivePrevious studies indicate that patients' satisfaction with mental health care is correlated with both treatment outcomes and quality of life. The aims of this study were to describe online reviews of mental health treatment facilities, including key themes in review content, and to evaluate the correlation between narrative review themes, facility characteristics, and review ratings.
methodsUnited States National Mental Health Services Survey (N-MHSS) facilities were linked to corresponding Yelp pages, created between March 2007 and September 2019. Correlations between review ratings and both machine learning-generated latent Dirichlet allocation topics and N-MHSS-reported facility characteristics were measured by using Spearman's rank-order correlation coefficient. Significance was defined by a Bonferroni-adjusted p<0.001.
resultsOf 10,191 unique mental health treatment facilities, 1,383 (13.6%) had relevant Yelp pages with 8,133 corresponding reviews. The number of newly reviewed facilities and the number of new reviews increased throughout the study period. Narrative topics positively correlated with review ratings included caring staff (Spearman's ρ=0.39) and nonpharmacologic treatment (ρ=0.16). Topics negatively correlated with review ratings included rude staff (ρ=-0.14) and safety and abuse (ρ=-0.14). Of 126 N-MHSS survey items, 11 were positively correlated with review rating, including "outpatient mental health facility" (ρ=0.13), and 33 were negatively correlated with review rating, including accepting Medicare (ρ=-0.21).
conclusionsNarrative topics provide information beyond what is currently collected through the N-MHSS. Topics associated with positive and negative reviews, such as staff attitude toward patients, can guide improvement in patients' satisfaction and engagement with mental health care.
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Registered trials
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