ArticleInternational journal of medical informatics2021
A cross-sectional online survey on patients' satisfaction using store-and-forward voice and text messaging teleconsultation service during the COVID‑19 pandemic.
Article in International journal of medical informatics, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers, 1 of them a synthesis that pooled it.
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Who cites it
11 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Patient satisfaction for telemedicine health services in the era of COVID-19 pandemic: A systematic review.Frontiers in public health · 2022Pooled it
- Factors Influencing Patient Satisfaction Within the Multistage Online Consultation Process in Internet Hospitals in Beijing: Empirical Analysis.JMIR human factors · 2026Article
- Attitudes, Awareness, and Willingness of Iranians Toward Using Telemedicine in Post-COVID Era: A Cross-Sectional Study.Health science reports · 2025Article
- Digital Health for Breast Care: Patient Satisfaction and Reducing Disparities through Telemedicine.International journal of breast cancer · 2025Article
- Satisfaction with remote consultations in primary care during COVID-19: a population survey of UK adults.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Exploring the factors that affect user experience in mobile-health applications: A text-mining and machine-learning approach.Journal of business research · 2023Article
- Article
- Digital Health Opportunities to Improve Primary Health Care in the Context of COVID-19: Scoping Review.JMIR human factors · 2022Article
- Standardized Clinical Profiling in Spanish Patients with Chronic Tinnitus.Journal of clinical medicine · 2022Article
- Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study.International journal of environmental research and public health · 2022Article
- Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction.Digital healthArticle
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
aimThis study aimed to evaluate the patients' satisfaction with using store-and-forward voice and text messaging teleconsultation service to provide primary health care to patients during the COVID-19 pandemic.
methodA cross-sectional survey was conducted between October 1 and December 1, 2020, in Iran. The study population consisted of patients who used the service. Three hundred-ninety-six patients were enrolled in the study by convenience sampling. Data were collected by a researcher-made questionnaire. The face, comprehensibility, and content validity of the questionnaire were tested and met. The reliability of this questionnaire was confirmed (r = 0.9). Descriptive statistics and multinomial logistic regression were conducted. Data were analyzed using STATA 14.0 software.
resultsIn total, 396 patients responded to the online questionnaire. The mean age of patients was 37 ± 10.31 years. More than half of them had an academic degree (65.40 %). Teleconsultation was considered satisfactory by 172 patients (43.43 %), while more than half of the patients (56.57 %) were unsatisfied with teleconsultation. In terms of "quality of care provided" and "patient information privacy" components, around 41 % of patients were satisfied. However, the number of patients who feel satisfied with teleconsultation's similarity to a face-to-face encounter was lower (37.88 %). The results showed no significant relationship between age, gender, education, and overall satisfaction (p > 0.05). The association between overall satisfaction and health status was (AOR = 1.51, 95 % CI = 1.16-1.96).
conclusionMore than half of patients from our study did not have a good experience with teleconsultation. This is also partially due to the use of existing communication platform, instead of custom-made solution. It is necessary to improve the services' quality and meet patients' needs to optimize patients' experience, particularly during a health crisis, resulting in better health outcomes and end-user satisfaction.
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