ArticlePsychiatric services (Washington, D.C.)2021
Telehealth Acceptability and Feasibility Among People Served in a Community Behavioral Health System During the COVID-19 Pandemic.
Article in Psychiatric services (Washington, D.C.), 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 22 papers.
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Who cites it
22 citing papers in PubMed.
- Impact of a Digital Decision Aid When Choosing Between Face-to-Face and Guided Internet-Based Psychological Interventions for Depression Among Chinese-Speaking Participants in Hong Kong: Randomized Controlled Trial.Journal of medical Internet research · 2025Trial
- Impact of the Pandemic was Minor Compared to Systemic Decrease in Fidelity of Assertive Community Treatment Services- A Provincial Study in Ontario, Canada.Administration and policy in mental health · 2025Article
- Experiences of Telehealth Reimbursement Policies in Federally Qualified Health Centers.JAMA network open · 2025Article
- Patient Experiences With Group Teletherapy for the Treatment of Mental Illness: A Qualitative Study.Psychiatric services (Washington, D.C.) · 2025Article
- Concurrent Experience of Self-Reported Mental Health Symptoms and Problematic Substance Use During the First Two Years of the COVID-19 Pandemic Among Canadian Adults: Evidence from a Repeated Nationwide Cross-Sectional Survey.International journal of environmental research and public health · 2024Article
- Exploring the Qualitative Experiences of Administering and Participating in Remote Research via Telephone Using the Montreal Cognitive Assessment-Blind: Cross-Sectional Study of Older Adults.JMIR formative research · 2024Article
- Review
- Comparison of Use Rates of Telehealth Services for Substance Use Disorder During and Following COVID-19 Safety Distancing Recommendations: Two Cross-Sectional Surveys.JMIR mental health · 2024Article
- Digital psychiatry in Nigeria: A scoping review.The South African journal of psychiatry : SAJP : the journal of the Society of Psychiatrists of South Africa · 2024Article
- Engagement of individuals with serious mental illness in outpatient mental health services and telehealth use during the COVID-19 pandemic.Psychiatry research · 2023Article
- Effect of COVID-19 pandemic on serious mental illness-related outpatient department utilization in Ningbo, China: an interrupted time series analysis.Frontiers in psychiatry · 2023Article
- Telehealth delivery of adapted CBT-I for insomnia in chronic pain patients: a single arm feasibility study.Frontiers in psychology · 2023Article
- "Appagalo" a Customized Mobile Health Intervention (mHealth) for Smoking Cessation in Women: A Randomized Controlled Trial.Tobacco use insights · 2023Article
- [Description of a telehealth mental health programme in the framework of the COVID-19 pandemic in Colombia].Revista colombiana de psiquiatria · 2022Article
- The Impact of the Covid-19-Related Transition to Telehealth on Visit Adherence in Mental Health Care: An Interrupted Time Series Study.Administration and policy in mental health · 2022Article
- Trends In Outpatient Mental Health Services Use Before And During The COVID-19 Pandemic.Health affairs (Project Hope) · 2022Observational
- Telehealth Use Among Older Adults During COVID-19: Associations With Sociodemographic and Health Characteristics, Technology Device Ownership, and Technology Learning.Journal of applied gerontology : the official journal of the Southern Gerontological Society · 2022Article
- Neuroethics in the Era of Teleneurology.Seminars in neurology · 2022Article
- Patient Experiences With Telemental Health During the COVID-19 Pandemic.Journal of patient experience · 2022Article
- Virtual Behavioral Health Treatment Satisfaction and Outcomes Across Time.Journal of patient-centered research and reviews · 2022Article
Corrections and comments
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Authors and funding
8 authors.
Funding
Abstract
objectiveThe authors examined the acceptability and feasibility of telehealth services shortly after their rapid introduction into a community behavioral health agency as part of the response to the COVID-19 pandemic.
methodsIndividuals receiving services during May 8-18, 2020, from behavioral health programs that had introduced telehealth in March 2020, were invited to participate in a survey regarding their perceptions of the telehealth services. Ordinal logistic regressions were used to test for differences in survey responses in three ways: between program types, between the 2020 sample and a 2018 sample, and between individuals reported by staff to be distressed or not distressed by the COVID-19 pandemic.
resultsOf 1,482 survey respondents, >80% reported that their ability to connect to staff, receive support, and get an appointment was at least as great as before the pandemic. Among 80% of respondents indicating interest in continuing remote services after the pandemic ended, 83% preferred a mix of remote and face-to-face services. From February 2020 to April 2020, total service utilization remained stable for treatment, outreach, and housing programs. In addition, mental health-related hospital utilization did not increase.
conclusionsThe findings of this study suggest that telehealth, including telephone-based services, is an acceptable and even preferred service delivery mode for clients with severe mental illness. Continued investigation into the optimal dosing of face-to-face versus remote services in various settings is needed to inform service practice during and after the COVID-19 pandemic.
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