ArticleAMIA ... Annual Symposium proceedings. AMIA Symposium2020
Self-Diagnosis through AI-enabled Chatbot-based Symptom Checkers: User Experiences and Design Considerations.
Article in AMIA ... Annual Symposium proceedings. AMIA Symposium, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
26 citing papers in PubMed, 1 synthesis or guideline pooled it.
- AI applications in veterinary digital health: a systematic survey.Frontiers in veterinary science · 2026Pooled it
- Digital health information-seeking behaviors and trust in AI-based physician chatbots among patients with hypertension: a cross-sectional survey in Saudi Arabia.Frontiers in public health · 2026Article
- Article
- Performance of AI-Chatbots to Common Temporomandibular Joint Disorders (TMDs) Patient Queries: Accuracy, Completeness, Reliability and Readability.Orthodontics & craniofacial research · 2025Article
- An AI-Based Chatbot to Support Health-Related Social Needs among Pediatric Primary Care Population: Protocol for a Pilot Randomized Controlled Trial.medRxiv : the preprint server for health sciences · 2025Article
- Generative AI as Third Agent: Large Language Models and the Transformation of the Clinician-Patient Relationship.Journal of participatory medicine · 2025Article
- InfoKids+: A Validation Study of a Pediatric Acuity Risk Stratification Algorithm.Mayo Clinic proceedings. Digital health · 2025Article
- Quantum leap in medical mentorship: exploring ChatGPT's transition from textbooks to terabytes.Frontiers in medicine · 2025Review
- Will Artificial Intelligence Be "Better" Than Humans in the Management of Syncope?JACC. Advances · 2024Review
- Revolutionizing Maternal Health: The Role of Artificial Intelligence in Enhancing Care and Accessibility.Cureus · 2024Review
- Exploring Older Adults' Perceptions of Using Digital Health Platforms for Self-Managing Musculoskeletal Health Conditions: Focus Group Study.JMIR aging · 2024Article
- Chatbot for Social Need Screening and Resource Sharing With Vulnerable Families: Iterative Design and Evaluation Study.JMIR human factors · 2024Article
- Multilingual Framework for Risk Assessment and Symptom Tracking (MRAST).Sensors (Basel, Switzerland) · 2024Article
- ChatGPT in forensic sciences: a new Pandora's box with advantages and challenges to pay attention.Forensic sciences research · 2023Article
- Redesigning Primary Care: The Emergence of Artificial-Intelligence-Driven Symptom Diagnostic Tools.Journal of personalized medicine · 2023Article
- Supporting primary care through symptom checking artificial intelligence: a study of patient and physician attitudes in Italian general practice.BMC primary care · 2023Article
- Impacts of Symptom Checkers for Laypersons' Self-diagnosis on Physicians in Primary Care: Scoping Review.Journal of medical Internet research · 2023Article
- An Overview of Chatbot-Based Mobile Mental Health Apps: Insights From App Description and User Reviews.JMIR mHealth and uHealth · 2023Article
- Metaverse in Healthcare Integrated with Explainable AI and Blockchain: Enabling Immersiveness, Ensuring Trust, and Providing Patient Data Security.Sensors (Basel, Switzerland) · 2023Article
- Can ChatGPT diagnose my collapsing dog?Frontiers in veterinary science · 2023Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Recently, there has been a growing interest in developing AI-enabled chatbot-based symptom checker (CSC) apps in the healthcare market. CSC apps provide potential diagnoses for users and assist them with self-triaging based on Artificial Intelligence (AI) techniques using human-like conversations. Despite the popularity of such CSC apps, little research has been done to investigate their functionalities and user experiences. To do so, we conducted a feature review, a user review analysis, and an interview study. We found that the existing CSC apps lack the functions to support the whole diagnostic process of an offline medical visit. We also found that users perceive the current CSC apps to lack support for a comprehensive medical history, flexible symptom input, comprehensible questions, and diverse diseases and user groups. Based on these results, we derived implications for the future features and conversational design of CSC apps.
Indexed as
Identifiers
33936512PMC8075525What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.