ArticleInternational journal of environmental research and public health2021
Impact of New Clinical Policies during the COVID-19 Pandemic on Clinical Incidents and Complaints at a UK Teaching Hospital.
Article in International journal of environmental research and public health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.
What it found
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Who cites it
4 citing papers in PubMed, 3 citations in OpenAlex.
- What impact did the COVID-19 pandemic have on hospital complaints? A 7-year retrospective study in a Swiss public hospital.BMC health services research · 2025Observational
- The impact of atypical intrahospital transfers on patient outcomes: a mixed methods study.Scientific reports · 2023Article
- The patient safety in extracorporeal blood purification treatments of critical patients.Frontiers in nephrology · 2022Review
- Restoring the Performance of a Health Care Organization Following the First Wave of COVID-19 by Using Patient Complaint Data.Journal of patient experience · 2021Article
Corrections and comments
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Authors and funding
3 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundTo investigate any associations between new clinical policies implemented because of the COVID-19 pandemic and harm to patients.
methodsRetrospective data collection of incidents and complaints reported through Datix
resultsThere was no significant difference in the proportion of overall patient activity resulting in incidents reported on Datix in 2020 (2.08%) compared to 2019 (2.09%), with 98% resulting in no/low harm in 2020. Three incident categories had increases in relative proportions of incidents including the terms "COVID" or "Corona" compared to incidents that did not: "Child death", "delay/failure to treatment and procedure" and "information governance". One of the child deaths was a miscarriage and we were unable to link the second child death to a change in clinical policy at this stage. We were only able to link two COVID-19 associated incidents with a pathway or procedural change (one to the Children's Emergency Department admission pathway and the second to the introduction of virtual antenatal clinics). Eighteen complaints related to COVID-19 were logged. However, at this stage, we are unable to link any of these to a published change in clinical policy.
conclusionsNew policies introduced in the division, during the COVID-19 pandemic were associated with similar rates of clinical incidents, when compared with the previous year. There were only two COVID-19-related incidents clearly related to a change in pathways and procedures. Continued surveillance and improved metrics for monitoring the impact of changes to pathways and procedures should be sought with the sustained presence of COVID-19 in clinical areas.
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