ArticleBJGP open2021
Online and telephone access to general practice: a cross-sectional patient survey.
Article in BJGP open, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 20 papers.
What it found
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Who cites it
20 citing papers in PubMed.
- "Loops and hurdles": secondary analysis of patient interview data to explore the experience of patient access to UK general practice.BMC primary care · 2026Article
- Access to general practice appointments and sustainable change: a focused ethnographic case study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2026Article
- COVID-19 and its impact on healthcare services provided to patients with COPD: a qualitative study.BMJ open respiratory research · 2025Article
- Evolution of the general practice receptionist role and online services: a qualitative study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- The Dynamics of Doctor-Patient Communication During Remote Consultations: Qualitative Study Among Norwegian Contract General Practitioners.Journal of medical Internet research · 2025Article
- Patients' Use of e-Consultations as an Alternative to Other General Practitioner Services: Cross-Sectional Survey Study.Journal of medical Internet research · 2025Article
- Understanding access to general practice through the lens of candidacy: a critical review of the literature.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Review
- The Use of Online Consultation Systems or Remote Consulting in England Characterized Through the Primary Care Health Records of 53 Million People in the OpenSAFELY Platform: Retrospective Cohort Study.JMIR public health and surveillance · 2024Article
- Exploring How Patients Are Supported to Use Online Services in Primary Care in England Through "Digital Facilitation": Survey Study.Journal of medical Internet research · 2024Article
- Investigating Patient Use and Experience of Online Appointment Booking in Primary Care: Mixed Methods Study.Journal of medical Internet research · 2024Article
- Dutch GP healthcare consumption in COVID-19 heterogeneous regions: an interregional time-series approach in 2020-2021.BJGP open · 2024Article
- eHealth Literacy and the Use of NHS 111 Online Urgent Care Service in England: Cross-Sectional Survey.Journal of medical Internet research · 2024Article
- Use of telemedicine in general practice in Europe since the COVID-19 pandemic: A scoping review of patient and practitioner perspectives.PLOS digital health · 2024Article
- Article
- Patients' suggestions for improvements to text-based e-consultations. An online survey of users of the national health portal in Norway.Frontiers in digital health · 2024Article
- Older patients' experiences of access to and use of e-consultations with the general practitioner in Norway: an interview study.Scandinavian journal of primary health care · 2023Article
- The changing face of missed appointments.The British journal of general practice : the journal of the Royal College of General Practitioners · 2023Article
- Patient experiences during the COVID-19 pandemic: a qualitative study in Dutch primary care.BJGP open · 2022Article
- Digital Facilitation to Support Patient Access to Web-Based Primary Care Services: Scoping Literature Review.Journal of medical Internet research · 2022Article
- Acceptability of, and preferences for, remote consulting during COVID-19 among older patients with two common long-term musculoskeletal conditions: findings from three qualitative studies and recommendations for practice.BMC musculoskeletal disorders · 2022Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundImproving access to primary health care in the UK has focused on the use of telephone and online access, but little is known about how awareness of and use varies between different patient groups.
aimTo determine how patients are interacting with telephone and online channels for accessing general practice services and information, and to analyse how this varies according to patient characteristics and health status. DESIGN &
settingA cross-sectional self-administered survey of adult patients in general practices across the West Midlands, UK.
methodDescriptive statistics were used to show participants' awareness of and interaction with online information sources and remote access. Multivariable logistic regression was used to model the relationships between demographic and health characteristics, and awareness and use of online services and alternatives to face-to-face consultations (for example, telephone).
resultsA total of 2789 patients (19.0% response rate) from 43 general practices participated. The study found 60.8% (
conclusionThe study shows that there is the potential for inequitable awareness and use of telephone and online services in general practice populations. Given that their use has greatly increased owing to the COVID-19 pandemic, future service design will need to ensure equity is taken into account.
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