ArticlemHealth2021
Design suggestions for an mHealth app to facilitate communication between pharmacists and the Deaf: perspective of the Deaf community (HEARD Project).
Article in mHealth, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers, 1 of them a synthesis that pooled it.
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
11 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Understanding engagement with digital health interventions designed for adults with hearing loss and tinnitus: a mixed-method systematic review.Translational behavioral medicine · 2025Pooled it
- Health literacy of the Deaf community: a scoping review.Journal of deaf studies and deaf education · 2026Article
- Exploring the barriers and facilitators to effective communication with people with age-related hearing loss in community pharmacy settings.Exploratory research in clinical and social pharmacy · 2025Article
- Communication barriers to optimal access to emergency rooms according to deaf and hard-of-hearing patients and health care workers: A mixed-methods study.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine · 2025Article
- What are Deaf sign language users' experiences as patients in healthcare services? A scoping review.PLOS global public health · 2025Article
- Communication issues between pharmacists and d/Deaf people: a qualitative study in Thailand.International journal of clinical pharmacy · 2024Article
- Mobile application: digital health card for deaf adolescents.Revista da Escola de Enfermagem da U S P · 2024Article
- Fostering Patient-Clinician Communication to Promote Rapid HIV, Hepatitis B Virus, and Hepatitis C Virus Diagnostic Testing: Conceptual Development of a Multilingual App.JMIR formative research · 2023Article
- Cognition Assessment Technologies on Deaf People.Journal of cognition · 2023Review
- Characteristics of Acute Childhood Illness Apps for Parents: Environmental Scan.Journal of medical Internet research · 2021Article
- Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundDeaf and hard-of-hearing (DHH) patients have trouble communicating with community pharmacists and accessing the healthcare system. This study explored the views on a proposed mobile health (mHealth) app in terms of design and features, that will be able to bridge the communication gap between community pharmacists and DHH patients.
methodsA community-based participatory research method was utilized. Two focus group discussions (FGDs) were conducted in Malaysian sign language (BIM) with a total of 10 DHH individuals. Respondents were recruited using purposive sampling. Video-recordings were transcribed and analyzed using a thematic approach.
resultsTwo themes emerged: (I) challenges and scepticism of the healthcare system; and (II) features of the mHealth app. Respondents expressed fears and concerns about accessing healthcare services, and stressed on the need for sign language interpreters. There were also concerns about data privacy and security. With regard to app features, the majority preferred videos instead of text to convey information about their disease and medication, due to their lower literacy levels.
conclusionsFor an mHealth app to be effective, app designers must ensure the app is individualised according to the cultural and linguistic diversity of the target audience. Pharmacists should also educate patients on the potential benefits of the app in terms of assisting patients with their medicine-taking.
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