ArticleJournal of pain and symptom management2021
The Role of a Liaison Team in ICU Family Communication During the COVID 19 Pandemic.
Article in Journal of pain and symptom management, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 20 papers, 1 of them a synthesis that pooled it.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
20 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Impact of restricted family presence during the COVID-19 pandemic on critically ill patients, families, and critical care clinicians: a qualitative systematic review.BMC health services research · 2024Pooled it
- Beyond the ICU: family resilience and emotional turmoil after intensive care - a qualitative study.International journal of qualitative studies on health and well-being · 2026Article
- Satisfaction With Digital Communication Among Healthcare Providers and Families in Intensive Care Units: A Cross-Sectional Study.Nursing in critical care · 2026Article
- Varying (preferred) levels of involvement in treatment decision-making in the intensive care unit before and during the COVID-19 pandemic: a mixed-methods study among relatives.BMC medical informatics and decision making · 2024Article
- Teaching (remotely) to communicate (remotely) with relatives of patients during lockdown due to the COVID-19 pandemic.PEC innovation · 2023Article
- Assessment of Family Satisfaction with Remote Communication for Critically Ill COVID-19 Patients: An Observational Cohort Study.Indian journal of critical care medicine : peer-reviewed, official publication of Indian Society of Critical Care Medicine · 2023Article
- Support for relatives in the intensive care unit: lessons from a cross-sectional multicentre cohort study during the COVID-19 pandemic.BMC health services research · 2023Article
- On children's visits, mobile phones and family empowerment in paediatric intensive care medicine.Intensive care medicine · 2023Article
- Examining the Role of Race in End-of-Life Care in the Intensive Care Unit: A Single-Center Observational Study.Palliative medicine reports · 2023Article
- "Loved ones are not 'visitors' in a patient's life"-The importance of including loved ones in the patient's hospital stay: An international Twitter study of #HospitalsTalkToLovedOnes in times of COVID-19.Frontiers in public health · 2023Article
- Family perspectives on facilitators and barriers to the set up and conduct of virtual visiting in intensive care during the COVID-19 pandemic: A qualitative interview study.Intensive & critical care nursing · 2022Article
- Article
- Implementation of video-calls between patients admitted to intensive care unit during the COVID-19 pandemic and their families: a pilot study of psychological effects.Journal of anesthesia, analgesia and critical care · 2022Article
- New strategies to improve communication in the intensive care unit during the COVID-19 pandemic.Critical care (London, England) · 2022Article
- Article
- Nurse perceptions of a nurse family liaison implemented during the COVID-19 pandemic: A qualitative thematic analysis.Intensive & critical care nursing · 2022Article
- Impact of a resident and student-led video visitation navigation program.BMC medical education · 2022Article
- Family support on intensive care units during the COVID-19 pandemic: a qualitative evaluation study into experiences of relatives.BMC health services research · 2021Article
- Telephone communication with relatives of hospitalised COVID-19 patients by a specialised family support team: lessons learned.Journal of medical ethics and history of medicine · 2021Article
- Integration of Mental Health Support Teams in COVID-19 Units within French General Hospitals: A Qualitative Study.International journal of integrated careArticle
Corrections and comments
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Authors and funding
11 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
contextIn the name of public safety, a general suspension on hospital visiting was imposed in the U.K., prohibiting family and friends to visit hospitalized patients, even if they were critically ill.
objectiveswe aimed to assess the impact of the FLT on the communication with patients' family and friends (PFF), especailly around end-of-life care, and their interaction with CC clinicians.
methodsA retrospective, mixed-methods analysis of a family liaison team (FLT) formed by redeployed clinicians in critical care (CC) during the first surge of the 2020 COVID 19 pandemic.
resultsThe FLT was constituted predominantly of non-ICU consultants (30/39, 77%). Following two one-hourly webinars around basic communication skills, the FLT facilitated over 12,000 video and telephone calls with 172 patients' family and friends (PFF). The majority of the PFF interviewed were mostly, very or extremely satisfied with the frequency, ease, understanding, honesty, completeness, and consistency of the information provided. Approximately 5% of the interviewees reported to be slightly or very dissatisfied in one or more of the following 3 categories: frequency, consistency, and ease of getting the information. The thematic analysis identified 3 themes: 1) being there with/ for the patient; 2) breakdown in communication; 3) disbelief at the speed of deterioration. In 14.9% of cases there was documented discrepancy between the information transmitted by the CC team and that by the FLT, particularly around the severity of the patient's illness and their imminent death.
conclusionThe formation of a dedicated FLT was feasible and associated with high levels of satisfaction by the PFF. Friction was created when communication was not consistent and did not convey the severity of the patient's condition, to prepare the PFF for a bad outcome.
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