ArticleInternational journal of environmental research and public health2021
Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment.
Article in International journal of environmental research and public health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers.
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Who cites it
12 citing papers in PubMed.
- Psychometric validation of the student perception of virtual education quality (SPGP) questionnaire in medical education.BMC medical education · 2025Article
- Application of data-driven blended online-offline teaching in medicinal chemistry for pharmacy students: a randomized comparison.BMC medical education · 2024Article
- Determining the challenges and opportunities of virtual teaching during the COVID-19 pandemic: a mixed method study in the north of Iran.BMC research notes · 2024Article
- New era of medical education: asynchronous and synchronous online teaching during and after COVID-19.Advances in physiology education · 2023Article
- Validation of the Attitude Scale on Prospective Teachers' Perceptions of the Consequences on Their Psychological State: Well-Being and Cognition.International journal of environmental research and public health · 2023Article
- Educate to transform: An innovative experience for faculty training.Education and information technologies · 2023Article
- The impact of online education on carbon emissions in the context of the COVID-19 pandemic - Taking Chinese universities as examples.Applied energy · 2022Article
- Autonomy, Motivation, and Digital Pedagogy Are Key Factors in the Perceptions of Spanish Higher-Education Students toward Online Learning during the COVID-19 Pandemic.International journal of environmental research and public health · 2022Article
- Teaching control courses online during the covid-19 pandemic: some experiences at the University of Brescia.IFAC-PapersOnLine · 2022Article
- One Year of Online Education in COVID-19 Age, a Challenge for the Romanian Education System.International journal of environmental research and public health · 2021Article
- EU27 Higher Education Institutions and COVID-19, Year 2020.International journal of environmental research and public health · 2021Article
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Authors and funding
4 authors.
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No grant is acknowledged in the PubMed record.
Abstract
The use of the Internet to develop new technologies has generated a considerable change in teaching and student learning in higher education. The pandemic caused by COVID-19 has forced universities to switch from face-to-face to online instruction. Furthermore, this transfer process was planned and executed quickly, with urgent redesigns of courses originally conceived for live teaching. The aim of this work is to measure the service quality of online teaching delivered during the COVID-19 period. The methodology was based on an importance-performance analysis using a structural equations model. The data were obtained from a sample of 467 students attending a university in southern Spain. The results reveal five priority attributes of online teaching that need to be improved in order to enhance the service quality of the virtual instruction provided to students. Universities need to redefine their online format by integrating methodological and technological decisions and involving collaboration between teachers, students and administration staff and services. The results do not apply to educational institutions that exclusively teach courses online, but to those institutions that had to rapidly adapt, and shift course material originally designed for face-to-face training.
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