Evidence map›Paper›PMID 33770386›Full record

ArticleJournal of racial and ethnic health disparities2022

Ethnicity and Language Differences in Patient Experience: an Analysis of the HCAHPS Survey.

Candice D Donaldson, Archana Bharadwaj, Bradley Giafaglione, Pat Patton, Michelle A Fortier, Zeev N Kain

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Article in Journal of racial and ethnic health disparities, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact, top 100% of its field
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed, 1 citations in OpenAlex.

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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors at 3 institutions in 1 country.

Candice D DonaldsonDepartment of Psychology, Crean College of Health and Behavioral Sciences, Chapman University, Orange, CA, USA.
Archana BharadwajCenter on Stress & Health, University of California School of Medicine, Irvine, CA, USA.
Bradley GiafaglioneUC Irvine Health, Orange, CA, USA.
Pat PattonUC Irvine Health, Orange, CA, USA.
Michelle A FortierCenter on Stress & Health, University of California School of Medicine, Irvine, CA, USA.
Zeev N KainCenter on Stress & Health, University of California School of Medicine, Irvine, CA, USA. zkain@uci.edu.ORCID 0000-0001-5819-9196
UC Irvine Health · USUniversity of California, Irvine · USCentral Michigan University · US

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundAlthough there has been a rising emphasis on patient-centered care, limited research has assessed differences in patient experience based on ethnicity and language.

methodsThis study examined differences in quality of care (N = 6945) using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Data were collected between January 2014 and April 2019. Bivariate and multivariate analyses assessed relationships between ethnicity/language with individual items capturing specific components of care and global hospital evaluations using regression modeling.

resultsCompared to English-speaking non-Hispanic White patients, Spanish-speaking Hispanic/Latinx patients reported more positive interactions with nurses, physicians, and the hospital environment and reported a better understanding of care after discharge. Findings also indicated that Spanish-speaking Hispanic/Latinx patients were more satisfied with their experience compared to non-Hispanic White patients. DISCUSSION: Spanish-speaking Hispanic/Latinx patients were more satisfied with specific components of care and also scored higher in a measure of the global patient experience. Findings suggest the need for setting clear expectations for health care encounters and adapting health system responses to better capture factors driving Hispanic/Latinx patient satisfaction.

Indexed as

EthnicityLanguageHispanic or LatinoHumansPatient SatisfactionSurveys and QuestionnairesEthnicityHealth policyPatient experiencePractice managementQuality improvement

Identifiers

PMID33770386
OpenAlexW3136466204

What OpenQuestion holds

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.