ArticleInternational journal of environmental research and public health2021
Telephone Emergency Service 142 (TelefonSeelsorge) during the COVID-19 Pandemic: Cross-Sectional Survey among Counselors in Austria.
Article in International journal of environmental research and public health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed, 11 citations in OpenAlex.
- Loneliness and emotional support helpline use in Spain: a 20-year observational study.Frontiers in psychology · 2026Article
- Impact of crisis intervention on mental health in the context of specific civilian emergencies.PloS one · 2025Article
- Burdens and resources of Austrian clinical psychologists: results of a qualitative study two years into the COVID-19 pandemic.BMC psychology · 2024Article
- Reinventing Patient Support and Continuity of Care Using Innovative Physician-staffed Hotline: More than 60,000 Patients Served Across 15 Medical and Surgical Specialties During the First Wave of COVID-19 Lockdown in Qatar.Journal of medical systems · 2023Article
- Mental health concerns and network structures of psychological helpline help-seekers during the COVID-19 pandemic in China: Pandemic stage differences.Journal of affective disorders · 2023Article
- Competency-Based Training and Assessment of Listening Skills: A Waitlist-Controlled Study in European Telephone Emergency Services.Clinical psychology in Europe · 2022Article
- Self-reported mental health status of pregnant women in Sweden during the COVID-19 pandemic: a cross-sectional survey.BMC pregnancy and childbirth · 2022Article
- A Longitudinal Study on Mental Well-Being, Perceived Stress Level and Job-Related Meaningfulness of Austrian Telephone Emergency Service Counselors during the COVID-19 Pandemic.International journal of environmental research and public health · 2022Article
- Mental health in Austrian psychotherapists during the COVID-19 pandemic.Frontiers in public health · 2022Article
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Authors and funding
6 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Telephone emergency services play an important role in providing low-threshold, anonymous crisis intervention free of cost. The current study aims to examine the mental well-being and perceived stress level of counselors as well as the main topics of helpline callers during the COVID-19 pandemic in Austria. In the current study, 374 counselors were recruited within the Austrian nationwide organization TelefonSeelsorge during the second wave of COVID-19 infection in Austria. The mental well-being (WHO-5) and perceived stress-level (PSS-10) were assessed and counselors were asked about the frequency of different topics thematized by callers and changes compared to pre-pandemic times. Compared to a reference group of the Austrian general population, counselors experienced less stress (13.22 vs. 16.42) and higher mental well-being (66.26 vs. 57.36;
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