ArticleBMC health services research2021
Patient satisfaction and its socio-demographic correlates in a tertiary public hospital in Nepal: a cross-sectional study.
Article in BMC health services research, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 42 papers.
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Who cites it
42 citing papers in PubMed, 87 citations in OpenAlex.
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- The Relationship Between Intensive Care Experience and Spiritual Well-Being Among Intensive Care Unit Patients: A Descriptive and Correlational Study in Turkey.Journal of religion and health · 2026Article
- Investigation of the satisfaction levels of patients visiting the emergency department.BMC health services research · 2026Article
- Impact of Joint Commission International (JCI) Accreditation on Patient Satisfaction with Outpatient Departments: Comparative Cross-Sectional Study in Astana, Kazakhstan.International journal of environmental research and public health · 2026Article
- Patient satisfaction with cross-boundary healthcare: a cross-sectional study of Hong Kong residents' healthcare utilization in mainland China.BMC health services research · 2026Article
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- Survey of inpatient satisfaction with integrated services in China, a retrospective study.Frontiers in public health · 2026Article
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- Determinants of patients' satisfaction with health-care services: the role of patient demographics and individual factors.African health sciences · 2025Article
- Demographic determinants of patient satisfaction in medical outpatient department of a tertiary care hospital in North India.Journal of family medicine and primary care · 2025Article
- Physician and Patient Dissatisfaction with Outpatient Pre-Screening Triage in Public Dental Hospitals: Scope and Strategies for Improvement.Healthcare (Basel, Switzerland) · 2025Article
- Patient satisfaction with the components of the National Health Insurance Program of Nepal: a cross-sectional study.BMC health services research · 2025Article
- Correlation Between Social Support, Patient Satisfaction, and Associated Factors in Patients with Schizophrenia.Cureus · 2025Article
- Patient satisfaction in regional referral hospitals of Bhutan: Insights from a cross-sectional study.PloS one · 2025Article
- Factors Associated With Patient Experience From 2 Tertiary Care Hospitals-A Cross-Sectional Study From Karachi, Pakistan.Journal of patient experience · 2025Article
- From Patient Experience to Dental Service Return Visits: A Narrative Review of Strategies for Improving Dental Care Services.Journal of patient experience · 2025Article
- Patient satisfaction with healthcare services among health insurance program beneficiaries in Nepal: A cross-sectional study.PloS one · 2025Article
- Exploring disparities in satisfaction with obstetric-gynecological care among insured and uninsured women in Almaty, Kazakhstan: a comparative cross-sectional study.Frontiers in global women's health · 2025Article
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Authors and funding
5 authors at 4 institutions in 3 countries.
Funding
Abstract
backgroundPatient satisfaction is one proxy indicator of the health care quality; however, enhancing patient satisfaction in low-income settings is very challenging due to the inadequacy of resources as well as low health literacy among patients. In this study, we assess patient satisfaction and its correlates in a tertiary public hospital in Nepal.
methodsWe conducted a cross sectional study at outpatient department of Bhaktapur Hospital of Nepal. To recruit participants for the study, we applied a systematic random sampling method. Our study used a validated Patient Satisfaction Questionnaire III (PSQ-III) developed by RAND Corporation including various contextual socio-demographic characteristics. We calculated mean score and percentages of satisfaction across seven dimensions of patient satisfaction. To determine the association between various dimensions of patient satisfaction and socio-demographic characteristics of the patient, we used a multi-ordinal logistic regression.
resultsAmong 204 patients, we observed a wide variation in patient satisfaction across seven dimensions. About 39% of patients were satisfied in the dimension of general satisfaction, 92% in interpersonal manner, and 45% in accessibility and convenience. Sociodemographic factors such as age (AOR: 6.42; CI: 1.30-35.05), gender (AOR: 2.81; CI: 1.41-5.74), and ethnicity (AOR: 0.26; CI: 0.08-0.77) were associated with general satisfaction of the patients. Other sociodemographic variables such as education, occupation, and religion were associated with a majority of the dimensions of patient satisfaction (p < 0.05). Age was found to be the strongest predictor of patient satisfaction in five out of seven dimensions.
conclusionsWe concluded that patient satisfaction varies across different dimensions. Therefore, targeted interventions that direct to improve the dimensions of patient satisfaction where the proportion of satisfaction is low are needed. Similar studies should be conducted regularly at different levels of health facilities across the country to capture a wider picture of patient satisfaction at various levels.
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