ArticleNursing open2021
Effects of internal service quality on nurses' job satisfaction, commitment and performance: Mediating role of employee well-being.
Article in Nursing open, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 46 papers.
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Who cites it
46 citing papers in PubMed.
- Factors associated with work-life conflict among pharmacists: a cross-sectional study in Jordan.Scientific reports · 2026Article
- The experiences of disruptive behaviors in medical staff and students: a qualitative study in Iranian health care centers.BMC psychology · 2026Article
- Experiences of mobbing among nurses working in surgical clinics: a qualitative descriptive study.BMC nursing · 2026Article
- Industry-level emotional-labor exposure proxy and employee well-being: the statistical indirect role of workplace equity perceptions.Frontiers in psychology · 2026Article
- Caring hands, heavy minds: prevalence and associated factors of depression, anxiety, and stress symptoms among nurses in Mogadishu, Somalia.BMC nursing · 2025Article
- Empowerment of nurses in qatar: unveiling the relationship between self-esteem, psychological empowerment, and assertiveness.BMC nursing · 2025Article
- Impact of clinical pathway implementation satisfaction, work engagement, and hospital-patient relationship on quality of care in Chinese nurses.International nursing review · 2025Article
- Balancing ethics, burnout and job satisfaction: the challenges facing nurses in teaching hospitals.BMC health services research · 2025Article
- A Bibliometric Analysis of Nurses' Job Satisfaction From 2004 to 2023.Journal of nursing management · 2025Article
- Social media use by teachers during work and its effects on their performance: the role of teacher's wellbeing and social media addiction.BMC psychology · 2024Article
- The effect of work-family conflict on employee well-being among physicians: the mediating role of job satisfaction and work engagement.BMC psychology · 2024Article
- Exploring job satisfaction in fitness franchises: a study from a human talent perspective.BMC psychology · 2024Article
- Association between perceived overqualification, work engagement, job satisfaction among nurses: a cross-sectional study.BMJ open · 2024Article
- Predictors of Perceived Healthcare Professionals' Well-Being in Work Design: A Cross-Sectional Study with Multigroup PLS Structural Equation Modeling.Healthcare (Basel, Switzerland) · 2024Article
- Impact of Workplace Bullying on Nursing Care Quality: A Comprehensive Review.Medical science monitor : international medical journal of experimental and clinical research · 2024Review
- The relationship between organizational support, professional quality of life, decent work, and professional well-being among nurses: a cross-sectional study.BMC nursing · 2024Article
- Job satisfaction, professional competence, and self-efficacy: a multicenter cross-sectional study among registered nurses in Sweden and Norway.BMC health services research · 2024Article
- Examining the Antecedents of Novice STEM Teachers' Job Satisfaction: The Roles of Personality Traits, Perceived Social Support, and Work Engagement.Behavioral sciences (Basel, Switzerland) · 2024Article
- Stress and job satisfaction among medical laboratory professionals in Oman: A cross-sectional study.Heliyon · 2024Article
- Minding the Details: The Importance of Assessment Accuracy and Consistency in Managing Nursing-Sensitive Indicator Interventions.HCA healthcare journal of medicine · 2024Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
aimThe attitudes and behaviours of nursing staff are critical to determine patients' satisfaction and to have a competitive advantage for any healthcare organization. This study is set to investigate the effects of internal service quality (ISQ) on nurses' job satisfaction, employee commitment, well-being and job performance in the healthcare sector of Pakistan. Further, this study also examines the mediating role of nurses' well-being for the relationship of job satisfaction and commitment with their job performance.
methodsThis was a cross-sectional quantitative research. A self-administered survey was used to collect data from 412 nursing employees of 20 private sector healthcare centres operating in Pakistan. Partial least square of structural equation model (PLS-SEM) and structural equation modelling (SEM) were employed through Smart PLS 3.2.8 for data analysis.
resultsStudy results revealed that ISQ directly effects employees' satisfaction, commitment, well-being of the nursing employees. Moreover, employees' well-being has mediated job satisfaction and job performance relationship; however, well-being did not mediate the relationship between commitment and job performance.
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