Evidence map›Paper›PMID 33563700›Full record

ArticleBJGP open2021

Improving team coordination in primary-care settings via multifaceted team-based feedback: a non-randomised controlled trial study.

Sylvia J Hysong, Amber B Amspoker, Ashley M Hughes, Houston F Lester, Erica K Svojse, Kashif Khan, Praveen Mehta, Laura A Petersen

Open access · goldAbstract read
In one paragraph

Article in BJGP open, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.

0numbers the graph read from it
0cells of the map it votes in
4citing papers in PubMed
2.3field-weighted citation impact, top 11% of its field
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

4 citing papers in PubMed, 8 citations in OpenAlex.

  1. Article
  2. Article
  3. Article
  4. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

8 authors at 4 institutions in 1 country.

Sylvia J HysongCenter of Innovations in Quality Effectiveness and Safety, Michael E DeBakey VA Medical Center, Houston, Texas, USA hysong@bcm.edu.ORCID https://orcid.org/0000-0002-9063-5207
Amber B AmspokerCenter of Innovations in Quality Effectiveness and Safety, Michael E DeBakey VA Medical Center, Houston, Texas, USA.ORCID https://orcid.org/0000-0003-3358-5976
Ashley M HughesDepartment of Biomedical and Health Information Sciences, University of Illinois Chicago, Chicago, Illinois, USA.ORCID https://orcid.org/0000-0002-1431-3396
Houston F LesterCenter of Innovations in Quality Effectiveness and Safety, Michael E DeBakey VA Medical Center, Houston, Texas, USA.ORCID https://orcid.org/0000-0003-3961-6219
Erica K SvojseCenter of Innovations in Quality Effectiveness and Safety, Michael E DeBakey VA Medical Center, Houston, Texas, USA.
Kashif KhanRichmond VA Community-Based Outpatient Clinic, Richmond, Texas, USA.
Praveen MehtaVA Great Lakes Health Care System, Westchester, Illinois, USA.
Laura A PetersenCenter of Innovations in Quality Effectiveness and Safety, Michael E DeBakey VA Medical Center, Houston, Texas, USA.ORCID https://orcid.org/0000-0003-0875-1231
Michael E. DeBakey VA Medical Center · USUniversity of Illinois Chicago · USUniversity of Richmond · USVA Great Lakes Health Care System · US

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundCoordination is critical to successful team-based health care. Most clinicians, however, are not trained in effective coordination or teamwork. Audit and feedback (A&F) could improve team coordination, if designed with teams in mind.

aimThe effectiveness of a multifaceted, A&F-plus-debrief intervention was tested to establish whether it improved coordination in primary care teams compared with controls. DESIGN &

settingCase-control trial within US Veterans Health Administration medical centres.

methodThirty-four primary care teams selected from four geographically distinct hospitals were compared with 34 administratively matched control teams. Intervention-arm teams received monthly A&F reports about key coordination behaviours and structured debriefings over 7 months. Control teams were followed exclusively via their clinical records. Outcome measures included a coordination composite and its component indicators (appointments starting on time, timely recall scheduling, emergency department utilisation, and electronic patient portal enrolment). Predictors included intervention arm, extent of exposure to intervention, and degree of multiple team membership (MTM).

resultsIntervention teams did not significantly improve over control teams, even after adjusting for MTM. Follow-up analyses indicated cross-team variability in intervention fidelity; although all intervention teams received feedback reports, not all teams attended all debriefings. Compared with their respective baselines, teams with high debriefing exposure improved significantly. Teams with high debriefing exposure improved significantly more than teams with low exposure. Low exposure teams significantly increased patient portal enrolment.

conclusionTeam-based A&F, including adequate reflection time, can improve coordination; however, the effect is dose dependent. Consistency of debriefing appears more critical than proportion of team members attending a debriefing for ensuring implementation fidelity and effectiveness.

Indexed as

audit and feedbackdebriefsembedded partnership researchlearning health systemprimary health carequality of health careteam coordination

Identifiers

PMID33563700
PMCPMC8170607
OpenAlexW3127720388

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.