ArticleHealth expectations : an international journal of public participation in health care and health policy2021
Trust, medical expertise and humaneness: A qualitative study on people with cancer' satisfaction with medical care.
Article in Health expectations : an international journal of public participation in health care and health policy, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 30 papers.
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Who cites it
30 citing papers in PubMed, 52 citations in OpenAlex.
- Role of the Surgeon in De-Escalating Emotion During a Breast Cancer Surgery Consultation: A Qualitative Study of Patients' Experiences in Alliance A231701CD.Annals of surgical oncology · 2024Trial
- Communication barriers in aftercare: a qualitative study of allogeneic stem cell transplant patients.BMC cancer · 2026Article
- Defer, Share, or Drive the Decision: Empowering Patients With Varied Preferences to Engage in Decision-making (an Analysis From Alliance A231701CD).Annals of surgery · 2026Article
- The mediating effect of trust in the physician on the impact of the physician's open communication on patients' adherence to treatment: a cross-sectional study from Turkey.Korean journal of medical education · 2026Article
- Lived experiences of Ethiopian women post-mastectomy without reconstruction: findings and guidelines from a feminist phenomenological study.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2026Article
- Essential Attributes of a Successful Dentist: A Quantitative Study of Dental Students at a University in Mainland China.Dentistry journal · 2026Article
- Moments of deep connection between clinicians and patients in oncology: a mixed-methods study of sacred moments.Frontiers in psychology · 2026Article
- Smiling and first impressions in ad hoc entrustment decisions: An avatar-based simulation study.GMS journal for medical education · 2026Article
- Exploring behavioural motivations of treatment refusal in cancer: a Q-methodological approach.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2025Article
- Behavioral Determinants of Hospital Selection in Urological Care: Evidence From China's Hierarchical Healthcare System.Risk management and healthcare policy · 2025Article
- Awareness, use and perception of patient versions of clinical practice guidelines - a national cross-sectional survey among patients with a cancer diagnosis and healthcare providers.BMC health services research · 2024Article
- Lessons learned from an unsuccessful decentralized clinical trial in Oncology.NPJ digital medicine · 2024Article
- Polish adaptation, psychometric properties and validation of Physician's Trust in the Patient Scale (PTPS).Scientific reports · 2024Article
- Exploring the nurse-patient relationship in caring for the health priorities of older adults: qualitative study.BMC nursing · 2024Article
- Evaluating a nurse-led narrative interview intervention with cancer patients with a first diagnosis: A feasibility study.Heliyon · 2024Article
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- Trust of inpatient physicians among parents of children with medical complexity: a qualitative study.Frontiers in pediatrics · 2024Article
- Estimating Patient Satisfaction Through a Language Processing Model: Model Development and Evaluation.JMIR formative research · 2023Article
- Women's experience of the health information process involving a digital information tool before commencing radiation therapy for breast cancer: a deductive interview study.BMC health services research · 2023Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors at 3 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundUnderstanding peoples' evaluations of their health care is important to ensure appropriate health-care services.
objectivesTo understand what factors influence peoples' satisfaction with care and how interpersonal trust is established between doctors and cancer patients in Germany.
designA narrative interview study that included women with a diagnosis of breast cancer and men with a diagnosis of prostate cancer. A question-focused analysis was conducted. SETTING AND
participantsInterviewees were sought across Germany through self-help organizations, clinics, rehabilitation facilities, physicians and other health-care professionals, in order to develop modules on experiencing cancer for the website krankheitserfahrungen.de (illness experiences.de).
resultsSatisfaction was related to the perception of having a knowledgeable and trusted physician. Trust was developed through particular interactions in which 'medical expertise' and 'humaneness' were enacted by physicians. Humaneness represents the ability of physicians to personalize medical expertise and thereby to convey working in the individual's best interest and to treat the patient as an individual and unique human being. This was fostered through contextual and relational factors including among others setting, time, information transfer, respect, availability, profoundness, sensitivity and understanding.
conclusionIt was the ability to make oneself known to and know the patient in particular ways that allowed for satisfying care experiences by establishing interpersonal trust. This suggests the importance of conceptualizing the doctor-patient relationship as a fundamentally reciprocal human interaction of caregiving and care-receiving. At the core of the satisfying care experiences lies a doctor-patient relationship with a profoundly humane quality.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.