ArticleJournal of pragmatics2021
Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction.
Article in Journal of pragmatics, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 18 papers.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
18 citing papers in PubMed.
- Technology and the clinical encounter: a qualitative study of mental health clinician and patient experiences of telemedicine.BMC health services research · 2026Article
- Turn-Taking Transitions in Conversations Among Autistic-Autistic, Non-Autistic-Non-Autistic, and Mixed-Neurotype Adult Pairs.Behavioral sciences (Basel, Switzerland) · 2026Article
- Beyond productivity: aBMJ digital health & AI · 2026Review
- The Interactive Work of Implementing Synchronous Video-Conference Calls-A Qualitative Study Within Early Intervention for Infants With Childhood-Onset Neurodisability.Health expectations : an international journal of public participation in health care and health policy · 2025Article
- Ten tips to carry out video consultations in nephrology.Clinical kidney journal · 2024Review
- Tailoring communication practices to support effective delivery of telehealth in general practice.BMC primary care · 2024Article
- How Informal Carers Support Video Consulting in Physiotherapy, Heart Failure, and Cancer: Qualitative Study Using Linguistic Ethnography.Journal of medical Internet research · 2024Article
- Quality framework for remote antenatal care: qualitative study with women, healthcare professionals and system-level stakeholders.BMJ quality & safety · 2024Article
- Communication in Telehealth: A State-of-the-Art Literature Review of Conversation-Analytic Research.Research on language and social interaction · 2024Article
- How video calls affect mimicry and trust during interactions.Philosophical transactions of the Royal Society of London. Series B, Biological sciences · 2023Article
- Synthesis of the Evidence on What Works for Whom in Telemental Health: Rapid Realist Review.Interactive journal of medical research · 2022Review
- Agency and the telephone: Patient contributions to the clinical and interactional agendas in telehealth consultations.Patient education and counseling · 2022Article
- Using Linguistic Ethnography to Study Video Consultations: A Call to Action and Future Research Agenda.Qualitative health research · 2022Article
- Patient-clinician communication research for 21st century health care.The British journal of general practice : the journal of the Royal College of General Practitioners · 2022Article
- Effects of Transmission Delay on Client Participation in Video-Mediated Group Health Counseling.Qualitative health research · 2021Article
- Assessing the quality of support and discovering sources of resilience during COVID-19 measures in people with intellectual disabilities by professional carers.Research in developmental disabilities · 2021Article
- Planning and Evaluating Remote Consultation Services: A New Conceptual Framework Incorporating Complexity and Practical Ethics.Frontiers in digital health · 2021Article
- A Dataset to Study Pragmatic Language and Its Underlying Cognitive Processes.Frontiers in human neuroscience · 2021Article
Corrections and comments
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Authors and funding
4 authors.
Funding
Abstract
Latency in video-mediated interaction can frustrate smooth turn-taking: it may cause participants to perceive silence at points where talk should occur, it may cause them to talk in overlap, and it impedes their ability to return to one-speaker-at-a-time. Whilst potentially frustrating for participants, this makes video-mediated interaction a perspicuous setting for the study of social interaction: it is an environment that nurtures the occurrence of turn-taking problems. For this paper, we conducted secondary analysis of 25 video consultations recorded for heart failure, (antenatal) diabetes, and cancer services in the UK. By comparing video recordings of the patient's and clinician's side of the call, we provide a detailed analysis of how latency interferes with the turn-taking system, how participants understand problems, and how they address them. We conclude that in our data latency unnoticed until it becomes problematic: participants act as if they share the same reality.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.