ReviewJournal of patient experience2020
What Do Patients Want? A Qualitative Analysis of Patient, Provider, and Administrative Perceptions and Expectations About Patients' Hospital Stays.
Review in Journal of patient experience, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
14 citing papers in PubMed.
- Identifying Patient-Reported Care Experiences in Free-Text Survey Comments: Topic Modeling Study.JMIR medical informatics · 2025Article
- A Qualitative Study of Patient and Interprofessional Healthcare Team Member Experiences of Bedside Interdisciplinary Rounds at a VA: Language, Teamwork, and Trust.Journal of general internal medicine · 2025Article
- Review
- Article
- Design and Validation of a Questionnaire to Measure Patient Experience in Relation to Hospital Nursing Care.Nursing reports (Pavia, Italy) · 2024Article
- Rurality and patients' hospital experience: A multisite analysis from a US healthcare system.PloS one · 2024Article
- Tell Me MoreJournal of patient experience · 2024Article
- Behavioural observation tool for patient involvement and collaboration in emergency care teams (PIC-ET-tool).BMC emergency medicine · 2023Article
- Older Adult and Family Caregiver Perspectives on Engagement in Primary Care.Journal of gerontological nursing · 2022Article
- Patient preferences and choices as a reflection of trust-A cluster analysis comparing postsurgical perceptions in a private and a public hospital.Health expectations : an international journal of public participation in health care and health policy · 2022Article
- What Patients Prioritize for Research to Improve Their Lives and How Their Priorities Get Dismissed again.International journal of environmental research and public health · 2022Article
- Patient-Reported Quality of Communication Skills in the Clinical Workplace for Clinicians Learning Medical Spanish.Cureus · 2022Article
- Development and Implementation of a Multidisciplinary Electronic Discharge Readiness Tool: User-Centered Design Approach.JMIR human factors · 2021Article
- Predictors of a Top-Box Patient Experience: A Retrospective Observational Study of HCAHPS Data at a Safety Net Institution.Journal of patient experience · 2021Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
9 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Patient experience is increasingly recognized as a measure of health care quality and patient-centered care and is currently measured through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The HCAHPS survey may miss key factors important to patients, and in particular, to underserved patient populations. We performed a qualitative study utilizing semi-structured interviews with 45 hospitalized English- and Spanish-speaking patients and 6 focus groups with physicians, nurses, and administrators at a large, urban safety-net hospital. Four main themes were important to patients: (1) the hospital environment including cleanliness and how hospital policies and procedures impact patients' perceived autonomy, (2) whole-person care, (3) communication with and between care teams and utilizing words that patients can understand, and (4) responsiveness and attentiveness to needs. We found that several key themes that were important to patients are not fully addressed in the HCAHPS survey and there is a disconnect between what patients and care teams believe patients want and what hospital policies drive in the care environment.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.