ArticleJournal of patient experience2020
Factors Associated With Patient Satisfaction Measured Using a Guttman-Type Scale.
Article in Journal of patient experience, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
8 citing papers in PubMed.
- Patient-Clinician Trust Is Independent of General Interpersonal Trust Among People Seeking Musculoskeletal Specialty Care.Journal of patient experience · 2026Article
- Article
- Adaptation, further development and evaluation of the measurement properties of the person-centred community care inventory (PERCCI-S) for use in the Swedish municipal health care system.BMC health services research · 2025Article
- Does Communication Effectiveness Assessed by Communication Scholars Correlate with Patient Perception of Clinician Empathy?Journal of patient experience · 2025Article
- Patient symptom exaggeration is associated with communication effectiveness and trust.PEC innovation · 2022Article
- Patient satisfaction level and its determinants after admission in public and private tertiary care hospitals in Bangladesh.Frontiers in health services · 2022Article
- Does Adjusting for Social Desirability Reduce Ceiling Effects and Increase Variation of Patient-Reported Experience Measures?Journal of patient experience · 2022Article
- Clinician Facial Expression of Emotion Corresponds with Patient Mindset.Clinical orthopaedics and related research · 2021Article
Corrections and comments
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Patient experience measures such as satisfaction are increasingly tracked and incentivized. Satisfaction questionnaires have notable ceiling effects that may limit learning and improvement. This study tested a Guttman-type (iterative) Satisfaction Scale (GSS) after a musculoskeletal specialty care visit in the hope that it might reduce the ceiling effect. We measured floor effects, ceiling effects, skewness, and kurtosis of GSS. We also assessed factors independently associated with GSS and the top 2 possible scores. In this cross-sectional study, 164 patients seeing an orthopedic surgeon completed questionnaires measuring (1) a demographics, (2) symptoms of depression, (3) catastrophic thinking in response to nociception, (4) heightened illness concerns, and (5) satisfaction with the visit (GSS). Bivariate and multivariable analyses sought associations of the explanatory variable with total GSS and top 2 scores of GSS. Accounting for potential confounding using multivariable analysis, lower satisfaction was independently associated with greater symptoms of depression (β: -0.03; 95% CI: -0.05 to -0.00;
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.