ArticleBMJ global health2021
Women's experiences of mistreatment during childbirth and their satisfaction with care: findings from a multicountry community-based study in four countries.
Article in BMJ global health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 29 papers, 3 of them syntheses that pooled it.
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Who cites it
29 citing papers in PubMed, 3 syntheses or guidelines pooled it, 46 citations in OpenAlex.
- A Systematic Review of Obstetric Mistreatment Among Women Living With HIV.Nursing & health sciences · 2026Pooled it
- Postpartum Women's Experiences of Postnatal Care in Sub-Saharan Africa: A Qualitative Evidence Synthesis.Birth (Berkeley, Calif.) · 2025Pooled it
- Experiences of private sector quality care amongst mothers, newborns, and children in low- and middle-income countries: a systematic review.BMC health services research · 2021Pooled it
- Association of person-centred maternity care during childbirth and future reproductive and health-seeking intentions among adolescents in Lira, Northern Uganda: a cross-sectional survey.Global health action · 2026Article
- Disrespect, Abuse, and Satisfaction With Facility-Based Childbirth in Rural Bangladesh.Health science reports · 2026Article
- Adaptation and Validation of the "Support and Control in Birth" (SCIB) Tool in Postpartum Spanish Women.Journal of clinical medicine · 2026Article
- Assessing first-time mothers' satisfaction with postnatal care services in Tamale Metropolis: using cross-sectional design.BMC pregnancy and childbirth · 2026Article
- Mistreatment and Discrimination during Childbirth, Associations with Symptoms of Childbirth-Related Posttraumatic Stress Disorder and the Mediating Role of the Subjective Birth Experience: A Quantitative Analysis Within the Prospective Cohort Study RESPECTGeburtshilfe und Frauenheilkunde · 2025Article
- 'One woman, one bed': prevalence and factors associated with women's experiences of respectful birth in urban Dar es Salaam, Tanzania - across-sectional survey.Global health action · 2025Article
- Understanding the maternal sepsis patient journey in Malawi: "I called for help, but they showed no interest in helping me".BMC health services research · 2025Article
- Determinants of Negative Childbirth Experience and Its Influence on Mode of Delivery Decisions.Cureus · 2025Article
- Article
- Evaluating patient experience in maternity services using a Bayesian belief network model.PloS one · 2025Article
- Measurement, determinants and outcomes of maternal care satisfaction in Nigeria: a systematic review.BMJ public health · 2025Article
- The role of birth companionship in women's experiences of mistreatment during childbirth and postpartum anxiety and depression: An analysis of a cross-sectional survey.PLOS global public health · 2025Article
- Does mistreatment during institutional childbirth increase the likelihood of experiencing postpartum depressive symptoms? A prospective cohort study in Nepal.Global health action · 2024Article
- Article
- Respectful maternity care in Israel during the Covid-19 pandemic: a cross-sectional study of associations between childbirth care practices and women's perceptions of care.BMC pregnancy and childbirth · 2024Article
- Effects of COVID-19 on sexual and reproductive health services access in the Asia-Pacific region: a qualitative study of expert and policymaker perspectives.Sexual and reproductive health matters · 2023Article
- Cross-cultural adaptation and psychometric properties of the Chinese version of the Person-Centered Maternity Care Scale.BMC pregnancy and childbirth · 2023Article
Corrections and comments
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Authors and funding
11 authors at 9 institutions in 8 countries.
Funding
Abstract
introductionExperiences of care and satisfaction are intrinsically linked, as user's experiences of care may directly impact satisfaction, or indirectly impact user's expectations and values. Both experiences of care and satisfaction are important to measure so that quality can be monitored and improved. Globally, women experience mistreatment during childbirth at facilities; however, there is limited evidence exploring the mistreatment and women's satisfaction with care during childbirth.
methodsThis is a secondary analysis of a cross-sectional survey within the WHO study 'How women are treated during facility-based childbirth' exploring the mistreatment of women during childbirth in Ghana, Guinea, Myanmar and Nigeria. Women's experiences of mistreatment and satisfaction with care during childbirth was explored. Multivariable logistic regression modelling was conducted to evaluate the association between mistreatment, women's overall satisfaction with the care they received, and whether they would recommend the facility to others.
results2672 women were included in this analysis. Despite over one-third of women reporting experience of mistreatment (35.4%), overall satisfaction for services received and recommendation of the facility to others was high, 88.4% and 90%, respectively. Women who reported experiences of mistreatment were more likely to report lower satisfaction with care: women were more likely to be satisfied if they did not experience verbal abuse (adjusted OR (AOR) 4.52, 95% CI 3.50 to 5.85), or had short waiting times (AOR 5.12, 95% CI 3.94 to 6.65). Women who did not experience any physical or verbal abuse or discrimination were more likely to recommend the facility to others (AOR 3.89, 95% CI 2.98 to 5.06).
conclusionMeasuring both women's experiences and their satisfaction with care are critical to assess quality and provide actionable evidence for quality improvement. These measures can enable health systems to identify and respond to root causes contributing to measures of satisfaction.
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