ArticleFrontiers in psychology2020
Emotional Labor in Health Care: The Moderating Roles of Personality and the Mediating Role of Sleep on Job Performance and Satisfaction.
Article in Frontiers in psychology, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers.
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Who cites it
15 citing papers in PubMed, 33 citations in OpenAlex.
- "You close the door, wipe your sadness and put on a smiling face": a qualitative study of the emotional labour of healthcare professionals providing palliative care in nursing homes in France.BMC health services research · 2024Trial
- Understanding key drivers of job satisfaction in primary health care organizations in Kazakhstan: a Herzberg's two-factor theory-based qualitative study.Frontiers in health services · 2026Article
- The dark side of Gen-AI-assisted clinical work collaboration: work alienation, trait emotional intelligence, and instigated interprofessional incivility.Frontiers in psychology · 2026Article
- Article
- Burden of Emotional Stress in Chronic Pain Care: A Wake-up Call for the Care Team.Current pain and headache reports · 2025Review
- The impact of nursing work environment, emotional intelligence, and empathy fatigue on nurses' presenteeism: a structural equation model.BMC nursing · 2025Article
- The Complex Relationship Between Sleep Quality and Job Satisfaction: A Machine Learning-Based Bayesian Rule Set Algorithm.Behavioral sciences (Basel, Switzerland) · 2025Article
- Preventing Job Burnout: Could Workplace Support Protect Maternal and Child Health Professionals Who Are Doing Public Health Equity Work?Maternal and child health journal · 2024Article
- Role of primary care for individuals with childhood-onset neurologic conditions.Health care transitions · 2024Article
- Understanding the Emotional Labor of Public Health Equity Work: a Mixed Methods Study.Journal of racial and ethnic health disparities · 2023Article
- How Many People Experience Unsafe Medical Care in Thailand, and How Much Does It Cost under Universal Coverage Scheme?Healthcare (Basel, Switzerland) · 2023Article
- The First Attempt to Apply an Online Mindfulness Program to Nursing Staff in a Traditional Korean Medicine Clinic in COVID-19 Era: A Case Series.Healthcare (Basel, Switzerland) · 2023Article
- Emotional labor and job satisfaction among nurses: The mediating effect of nurse-patient relationship.Frontiers in psychology · 2023Article
- Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support.International journal of environmental research and public health · 2022Article
- The Effect of Emotional Labor on Presenteeism of Chinese Nurses in Tertiary-Level Hospitals: The Mediating Role of Job Burnout.Frontiers in public health · 2021Article
Corrections and comments
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Authors and funding
5 authors at 5 institutions in 3 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The objective of this study is to investigate the effects of emotional labor on job performance and satisfaction, as well as to examine the mediating effect of sleep problems and the moderating effects of personality traits. A time-lagged study was conducted on 864 health professionals. Scales for emotional labor, sleep, personality traits, and job satisfaction were used and job performance data was obtained from records maintained by human resources. Structural equation modeling was performed to investigate the relations. Sleep problems only partially mediated the relationship between surface acting and job satisfaction but completely mediated the relationship between surface acting and job performance. Several personality traits were shown to moderate the relationship between surface acting and sleep problems. The effects were stronger for people with low agreeableness and high neuroticism. The relationship between high levels of deep acting and low levels of sleep problems was more pronounced in individuals with low extraversion. Supervisors should be conscious of emotional labor in the work context and provide necessary deep acting training to facilitate emotional regulation.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.