ArticleBMJ open2020
Translation, adaptation and validation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) for use in Japan: a multicentre cross-sectional study.
Article in BMJ open, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers, 2 of them syntheses that pooled it.
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Who cites it
13 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Towards a Quality Care Climate Perspective: A Systematic Review of Associations Among Patient Experience, Patient Outcomes, and Organisational Climate Factors in Hospitals.International journal of environmental research and public health · 2026Pooled it
- Patient-Reported Experience Measures in Adult Inpatient Settings: A Systematic Review.Journal of nursing management · 2024Pooled it
- Turkish Adaptation and Psychometric Evaluation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey: A Multicenter Study.Nursing & health sciences · 2026Article
- Development and Validation Study of a Short-Form Version of the Inpatient Experience with Nursing Care Scale.Journal of patient experience · 2026Article
- Validity evidence of the Hospital Consumer Assessment of Healthcare Providers and Systems instrument: Brazilian version.Revista brasileira de enfermagem · 2026Article
- Assessing patient satisfaction in a novel frontier: the model of ambulatory surgery center in rural eastern Uganda.Surgical endoscopy · 2025Article
- Factors Associated With Patient Experience From 2 Tertiary Care Hospitals-A Cross-Sectional Study From Karachi, Pakistan.Journal of patient experience · 2025Article
- Patient satisfaction and value based purchasing in hospitals, Odisha, India.Bulletin of the World Health Organization · 2024Article
- From incivility to outcomes: tracing the effects of nursing incivility on nurse well-being, patient engagement, and health outcomes.BMC nursing · 2024Article
- An evaluation of outpatient satisfaction based on the national standard questionnaire: a satisfaction survey conducted in a tertiary hospital in Shenyang, China.Frontiers in public health · 2024Article
- Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross-sectional study.Health science reports · 2022Article
- Article
- Inpatient Experience Surveys and Overall Hospital Rating: A Correlation Analysis for a Private Hospital in Central America.Journal of patient experience · 2022Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesThe Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a well-established and internationally recognised scale for measuring patients' experience with hospital inpatient care. This study aimed to develop a Japanese version of the HCAHPS and to examine its structural validity, criterion-related validity and internal consistency reliability.
designMulticentere cross-sectional study.
settingA total of 48 hospitals in Japan.
participants6522 patients aged ≥16 years who were discharged from the participating hospitals.
resultsConfirmatory factor analysis showed excellent goodness of fit of the same factor structure as that of the original HCAHPS, with the following composites: communication with nurses, communication with doctors, responsiveness of hospital staff, hospital environment, communication about medicines and discharge information. All hospital-level Pearson correlation coefficients between the Japanese HCAHPS composites and overall hospital rating exceeded the criteria. Results of inter-item correlations indicated adequate internal consistency reliability.
conclusionsThe Japanese HCAHPS has acceptable psychometric properties for assessing patients' experience with hospital inpatient care. This scale could be used for quality improvement based on the assessment of patients' experience with hospital care and for health services research in Japan.
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