ArticleScientific reports2020
Rebuild doctor-patient trust in medical service delivery in China.
Article in Scientific reports, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 44 papers, 1 of them a synthesis that pooled it.
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Who cites it
44 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Pooled it
- The Associated Factors of Parenting Stress Among Caregivers of Children With Autism Spectrum Disorders in Lianyungang, Eastern China: A Cross-Sectional Study.Journal of autism and developmental disorders · 2026Article
- Exploring the effectiveness of proactive service models in preventing medical disputes and petitions: a pilot investigation using a before-and-after design at a single center in Hangzhou, China.Frontiers in public health · 2026Observational
- Smiling and first impressions in ad hoc entrustment decisions: An avatar-based simulation study.GMS journal for medical education · 2026Article
- Factors Influencing Healthcare-Seeking Delay Among Chinese Residents: A Cross-Sectional Study.Patient preference and adherence · 2026Article
- Factors related to quality of life in caregivers of children with autism spectrum disorder: emphasizing challenges in the context of Eastern China.BMC public health · 2025Article
- Study on the construction of a Chinese cardiovascular physician competency model.Scientific reports · 2025Article
- Insights into the provision of physical therapy services at public sector hospitals in Pakistan: an exploratory qualitative study.BMJ open · 2025Article
- A cross-sectional study on the relationship between length of stay and patient satisfaction based on the SERVQUAL model.Scientific reports · 2025Article
- Understanding the influencing mechanism of continuance utilization of rehabilitation services among children with disabilities: a cross-sectional survey in two cities of China.BMC public health · 2025Article
- An evaluation of outpatient satisfaction in Chinese tertiary hospitals from a patient-centered perspective: a cross-sectional study.Frontiers in public health · 2025Article
- The effect of artificial intelligence-empowered mobile health on psychological distress in women following abortion: protocol for a mixed-methods study.Frontiers in psychiatry · 2025Article
- Effects of communication, trust, and respect on shared decision-making: insights from healthcare providers in Chinese public hospitals.Frontiers in medicine · 2025Article
- National Patient Satisfaction Survey as a Predictor for Quality of Care and Quality Improvement - Experience and Practice.Patient preference and adherence · 2025Article
- A New Research Model for Artificial Intelligence-Based Well-Being Chatbot Engagement: Survey Study.JMIR human factors · 2024Article
- Internet usage time and trust in doctors: evidence from China.BMC public health · 2024Article
- Validation of the Bangla version of the Communication Skills Attitude Scale with the medical students of Bangladesh.Health science reports · 2024Article
- Has China's hierarchical medical system improved doctor-patient relationships?Health economics review · 2024Article
- Analysis of the characteristics, efficiency, and influencing factors of third-party mediation mechanisms for resolving medical disputes in public hospitals in China.BMC public health · 2024Article
- Telehealth Care Through Internet Hospitals in China: Qualitative Interview Study of Physicians' Views on Access, Expectations, and Communication.Journal of medical Internet research · 2024Article
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Doctor-patient trust is not strong in China, but studies examining this factor remain insufficient. The present study aimed to explore the effect of doctor-patient communication, medical service quality, and service satisfaction on patient trust in doctors. Five hundred sixty-four patients with tuberculosis participated in this cross-sectional study in Dalian, China. They completed questionnaires assessing socio-demographic characteristics, doctor-patient communication, medical service quality, service satisfaction and patient trust in medical staff. A structural equation model was applied to examine the hypotheses, and all the study hypotheses were supported: (1) doctor-patient communication, medical service quality and service satisfaction were positively associated with building doctor-patient trust; (2) service quality positively mediated the relationship between doctor-patient communication and trust; (3) medical service satisfaction positively mediated the relationship between doctor-patient communication and trust; (4) medical service satisfaction positively mediated the relationship between medical service quality and doctor-patient trust; and (5) medical service quality and service satisfaction were the positively sequential mediators between communication and doctor-patient trust. Based on these findings, improvements in doctor-patient communication, medical service quality, and service satisfaction are the important issues contributing to the rebuilding of doctor-patient trust in medical service delivery.
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