ArticleResearch in social & administrative pharmacy : RSAP2021
Structural and operational redesigning of patient-centered ambulatory care pharmacy services and its effectiveness during the COVID-19 pandemic.
Article in Research in social & administrative pharmacy : RSAP, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Who cites it
14 citing papers in PubMed.
- Key Performance Indicators Applied in Medicine.International archives of otorhinolaryngology · 2025Article
- Challenging experiences of the elderly with heart failure in the COVID-19 pandemic: a phenomenological study in Iran.BMC geriatrics · 2023Article
- PLANNING TO 'NEW NORMAL' DURING COVID-19 PANDEMIC AT GENERAL SURGERY DEPARTMENT: A TURKEY EXPERIENCE.Acta clinica Croatica · 2023Article
- A patient-centered ambulatory care pharmacy design to abate the real-world patient counseling challenges.Exploratory research in clinical and social pharmacy · 2023Article
- Attitudes of Family Medicine Trainees Towards Patient-Centeredness Practice.International journal of general medicine · 2023Article
- Outcomes of Pharmacist-Led Pharmaceutical Care Interventions Within Community Pharmacies: Narrative Review.Integrated pharmacy research & practice · 2023Review
- Home Drug Delivery Service from the Perspective of Community Pharmacy Staff in Saudi Arabia.Pharmacy (Basel, Switzerland) · 2022Article
- The impact of the COVID-19 pandemic on pharmacy personnel in primary care.Primary health care research & development · 2022Article
- Emotional Burden among Pharmacists and Pharmacy Technicians during the COVID-19 Lockdown: A Cross Sectional Study.International journal of environmental research and public health · 2022Article
- Online patient portal-based management of medication renewal and refill pickup in ambulatory care settings: A retrospective utilization study at tertiary care hospital in Saudi Arabia.Saudi pharmaceutical journal : SPJ : the official publication of the Saudi Pharmaceutical Society · 2022Article
- Implementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era.Exploratory research in clinical and social pharmacy · 2021Article
- Patient Throughput Initiatives in Ambulatory Care Organizations during the COVID-19 Pandemic: A Systematic Review.Healthcare (Basel, Switzerland) · 2021Review
- Proposals for person-centred care in the COVID-19 era. Delphi study.Health expectations : an international journal of public participation in health care and health policy · 2021Article
- The impact of COVID-19 on pharmacy transitions of care services.Research in social & administrative pharmacy : RSAP · 2021Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThe newly emerged coronavirus pandemic (COVID-19) has collapsed the entire global health care system. Due to these settings, a lot of strategic changes are adopted by healthcare facilities to ensure continuity in patient-centered services.
objectiveThis study aims to evaluate the effectiveness of structural and operational changes made in ambulatory care pharmacy services during the COVID-19 pandemic.
methodsA retrospective comparative study was conducted to evaluate the impact and effectiveness of patient-centered interventions and consequent access to medication management care within Johns Hopkins Aramco Health Care ambulatory care pharmacy services during the COVID-19 pandemic by comparing patient-centered key performance indicators before and during COVID-19 pandemic for a total of 4 months.
resultsAs a result of the structural and operational changes made in patient-centered ambulatory care pharmacy services during the COVID-19 pandemic, a 48% prescriptions requests and 90% prescriptions fills are increased through online health portal application. A three-fold increase in the pharmacy call center utilization resulted in around 10% abandoned calls. In the number of physical visits to ambulatory care pharmacies, a 37% reduction was also noted. The decrease in staff schedule efficiency and an increase in average prescription waiting time were also noticed. The prescription collection through remote area pick up locations, and medication home delivery services were successful during COVID-19 pandemic as supported by statistical data.
conclusionThe access to ambulatory care pharmacy services during COVID-19 pandemic has been successfully maintained via medication home delivery, remote area pickup locations, pharmacy call-center consultations and refill requests, online health portal application services, and other measures, while reducing the number of physical visits to the JHAH hospital/clinic to ensure compliance with infection control and prevention measures.
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