ArticleJournal of patient experience2020
Evaluating the Telehealth Experience of Patients With COVID-19 Symptoms: Recommendations on Best Practices.
Article in Journal of patient experience, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 20 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
20 citing papers in PubMed.
- Needs Assessment of Virtual Nursing Implementation Using the Donabedian Framework.Computers, informatics, nursing : CIN · 2025Article
- The Accuracy of ChatGPT in Answering FAQs, Making Clinical Recommendations, and Categorizing Patient Symptoms: A Literature Review.Advances in health information science and practice · 2025Review
- Factors Affecting Family Caregivers' Satisfaction During Virtual Care Visits.Studies in health technology and informatics · 2024Article
- Patient Characteristics Associated With Phone and Video Visits at a Tele-Urgent Care Center During the Initial COVID-19 Response: Cross-Sectional Study.Online journal of public health informatics · 2024Article
- Telehealth adoption for substance use and mental health disorders in Minnesota and North Dakota: a quasi-experimental study.mHealth · 2024Article
- Telemedicine in Primary Practice in the Age of the COVID-19 Pandemic-Review.Medicina (Kaunas, Lithuania) · 2023Review
- Factors Associated with Incomplete Telemedicine Visits at an Virtual Urgent Care Center.Studies in health technology and informatics · 2023Article
- Article
- What are COVID-19 Patient Preferences for and Experiences with Virtual Care? Findings From a Scoping Review.Journal of patient experience · 2023Article
- Patient and Provider Recommendations for Improved Telemedicine User Experience in Primary Care: A Multi-Center Qualitative Study.Telemedicine reports · 2023Article
- Patient Experience from an eHealth Perspective: A Scoping Review of Approaches and Recent Trends.Yearbook of medical informatics · 2022Article
- Article
- Patient Perspectives of Inpatient Telemedicine During the COVID-19 Pandemic: Qualitative Assessment.JMIR formative research · 2022Article
- Digital Health Experiences of Incarcerated Populations Using Telemedicine in North Carolina Prisons.Journal of patient experience · 2022Article
- Changes in Patient Characteristics and Practice Outcomes of a Tele-Urgent Care Clinic Pre- and Post-COVID-19 Telehealth Policy Expansions.Perspectives in health information managemen · 2022Article
- Telehealth was beneficial during COVID-19 for older Americans: A qualitative study with physicians.Journal of the American Geriatrics Society · 2021Article
- Opportunities and Challenges of Telehealth in Disease Management during COVID-19 Pandemic: A Scoping Review.Applied clinical informatics · 2021Article
- A double-edged sword-telemedicine for maternal care during COVID-19: findings from a global mixed-methods study of healthcare providers.BMJ global health · 2021Article
- The Virtual Care Experience of Patients Diagnosed With COVID-19.Journal of patient experience · 2021Article
- Article
Corrections and comments
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Authors and funding
4 authors.
Funding
Abstract
Positive patient experiences are associated with illness recovery and adherence to medication. To evaluate the virtual care experience for patients with COVID-19 symptoms as their chief complaints. We conducted a cross-sectional study of the first cohort of patients with COVID-19 symptoms in a virtual clinic. The main end points of this study were visit volume, wait times, visit duration, patient diagnosis, prescriptions received, and satisfaction. Of the 1139 total virtual visits, 212 (24.6%) patients had COVID-19 symptoms. The average wait time (SD) for all visits was 75.5 (121.6) minutes. The average visit duration for visits was 10.5 (4.9) minutes. The highest volume of virtual visits was on Saturdays (39), and the lowest volume was on Friday (19). Patients experienced shorter wait times (SD) on the weekdays 67.1 (106.8) minutes compared to 90.3 (142.6) minutes on the weekends. The most common diagnoses for patients with COVID-19 symptoms were upper respiratory infection. Patient wait times for a telehealth visit varied depending on the time and day of appointment. Long wait times were a major drawback in the patient experience. Based on patient-reported experience, we proposed a list of general, provider, and patient telehealth best practices.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.